WORKSHOP MECHANIC/ROADSIDE PATROLMAN

Vehicle servicing and vehicle repairs in workshop. Provide face to face emergency roadside assistance to RACV members and customers in-line with operating standards and proceedures.

work independently in a remote work environment with minimal supervision.

respond to member requests for assistance by demonstrating "RACV Service Counts" behavours.

effective incident management by identifying the most appropriate service or benefit that best meets the member's needs. this include conducting technical anaylysis of the motor vehicle, providing the member with choices and arranging secondary services when required.

efficient vehicle fault diagnosis to maximise the number of vehicle made mobile at the first point of contact.

achieve patrol individual service level targets.

thrive in an environment where people are at the heart of everything. you'll come with

- experience in electrical and mechanical vehcile fault diagnosis

- experience in building relationships across a customer service organisation.

- competent in using technology such as smart phone, tablets, emails and relevant business applications.

- physically fit to conduct manual handling tasks eg. wheel change, replaced batteries and workshop duties.

- requirement to lift heavy items eg. tyres/batteries up to 30kg.

medium rigid truck licence would be an advantage/ help can be given to obtain

- MUST HAVE THE FOLLOWING :

full Victorian Driver's licence

be able to pass a police check

hold a motor trade qualifications or be able to demonstrate a sound knowledge of experience within the automotive industry

good automotive diagnostic skills to help members get back on the road.

be available to work weekdays 8am - 5pm

available to work weekends/nights when rostered

work overtime when needed