Vacancy Number

ER1834

Position Title

Rehabilitation and Return to Work Coordinator

Employment Status

Permanent, Full Time

Department

Strategy, People and Performance

Location

Bundall Precinct

Award Classification

Stream A, Level 5

Salary

$90,807 - $94,572 per annum, plus superannuation

Hours

36.00 hours per week (9-day fortnight)

About the team

Located within the Strategy, People and Performance Department, the Work Health and Safety Branch plays an essential role in leading safety practices across the organisation, ensuring our people operate in a safe and healthy manner. Working within the WHS Strategy business unit, we are responsible for delivering proactive health and safety programs across the City.

About the Role

The Rehabilitation and Return to Work Coordinator position is responsible for providing injury management support, rehabilitation and return to work services to the City's workers. This includes liaising with both internal stakeholders and external providers in delivering on the City's requirements for injury management.

This role is part of the Health and Injury Management team and plays a critical role in supporting injured workers via the Immediate Injury Management program which is available for City workers 24 hours a day, 7 days a week. As part of the role you will travel regularly within the Gold Coast region to support employees across over 70 City locations as well as participate in a rotating afterhours on-call roster.
The role is also responsible for supporting initiatives across the WHS Strategy team.

We're looking for people who have:

• Have relevant qualifications or demonstrated experience in injury management or, having worked in a rehabilitation and return to work role or personal injury for at least 2 years.
• An in-depth understanding and knowledge of contemporary rehabilitation issues and practices, along with experience in managing complex physical and psychological cases. Previous experience working within a self-insured employer framework is highly regarded.
• Demonstrated high-level communication, interpersonal and negotiation skills (with all stakeholders), particularly in the provision of consulting advice and guidance to stakeholder of all levels ofa complex organisation, including taking a multidisciplinary approach with broader colleagues to achieve best outcomes.
• Strong written and oral communication skills and the ability to adapt your style and language depending on the audience. Previous experience supporting a mixed collar workforce will be highly regarded.
• Demonstrated analytical and creative problem-solving skills in the provision of solution-based strategic and operational injury management and disability support in a large, complex organisation.
• Have strong administrative skills, attention to detail and the ability to work autonomously in a flexible work environment.

Be part of shaping the Gold Coast's future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

We care about being the most flexible government organisation in Australia and we have a range of benefits to help you create the right balance:

9-day fortnight

Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations

Personal and professional development courses

Access to 350+ fitness facilities through Fitness Passport

4 free confidential counselling sessions a year for you or an immediate family member

1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.

How to apply

For more information, view the position brief by clicking the paperclip icon in the top right corner of this screen.

Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) To apply, please submit a cover letter outlining your qualifications, experience in injury management and rehabilitation, stakeholder engagement skills, and your ability to manage complex cases within a large, multidisciplinary organisation.

Documents need to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email [email protected]

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Contact Person

Aika Whakatope

Contact Number

07 5581 7236

Closing Date

Sunday 8th June 2025

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.

The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.