About the role

Yarra Ranges Council is seeking an Infringements & Appeals Officer to join our Risk & Infringements Team, delivering high-quality service and ensuring the fair and efficient administration of infringements and appeals.

In this role, you will be responsible for managing infringement reviews while ensuring compliance with the Infringements Act 2006 and Council policies. You will work closely with internal and external stakeholders to support the effective operation of the team.

Full-time permanent position (76 hours per week).

Band 5 role with a salary range between $78,146 and $86,825 per annum, plus superannuation.

Support work-life balance with a fortnightly or monthly rostered day off and hybrid working arrangements.

20 weeks paid primary caregiver leave (6 weeks for secondary caregivers), plus other generous leave options such as reproductive assistance and menstrual and menopause leave.

Key responsibilities:

Oversee the infringement and appeals process, ensuring compliance with legislative and Council requirements while meeting statutory timeframes.

Check, review, issue, and monitor infringements and payment plans.

Respond to community enquiries and provide clear, professional advice.

Make informed decisions within financial delegations.

Support stakeholders with guidance and advice on infringements and related tasks.

Maintain accurate penalty unit updates and reconcile Department of Justice payments.

Assist with training and operational support to ensure compliance matters are effectively managed.

Represent the Council as required, including occasional court appearances.

Experience and skills we’re looking for

Strong attention to detail, with the ability to decipher facts from multiple sources.

Previous experience in a similar role or in a regulatory environment is preferred.

The ability to clearly and easily provide strong customer service is essential to this role.

Intermediate skills in administration and YRConnect/Technology One is preferred.

Great organisational and interpersonal skills, with the ability to communicate confidently with diverse customers.

If you have some but not all these skills or experience, we still encourage you to apply. Especially if you have the right attitude and willingness to learn.

How to apply

Please ensure you submit your application via our jobs portal by clicking ‘Apply’. Include a resume and cover letter with your application. In your cover letter, tell us about your experience, skills, and why you would like to work with us here at Yarra Ranges Council.

Applications close 11.59pm, Sunday 8th June 2025.

Contact person: Samantha Boyle, Coordinator Risk and Infringements, on 03 9294 6713.

If you need support with your application or have accessibility needs, please call the contact person above or email us at [email protected].

Applicants who progress past the interview stage must complete pre-employment checks, including a police check.

About Yarra Ranges Council

Yarra Ranges Council committed to creating a diverse and inclusive workplace where everyone is welcome. We encourage people of all genders, cultures, backgrounds, and abilities to apply for jobs with us. We support flexible work arrangements, including full-time, part-time, hybrid, and job-sharing options to meet your needs and suit your life.

Yarra Ranges Council is a child safe organisation and is committed to the safety and wellbeing of all children and young people in our community. We are committed to protecting children from abuse in accordance with the Victorian Child Safe Standards.