Overview

Nexia Health Care is a pioneering leader in Australian Health Care, delivering holistic care solutions for children, adolescents and adults seeking neurodevelopmental and mental health services. We are one of the few organisations nationwide offering an innovative multidisciplinary model that integrates paediatricians, psychiatrists, and allied health professionals, ensuring seamless and continuous care for our young clients. At Nexia, we aim to create a community that supports individuals at all stages of their allied health journey, providing comprehensive services under one roof.

We are looking for a dedicated Allied Health Intake Coordinator to join our Brisbane office and support the smooth operation of our clinics and telehealth services while ensuring our clients and their families receive the highest level of care and customer service.

Key Responsibilities

Respond promptly and professionally to incoming enquiries (phone, email, web) and schedule initial appointments based on client needs and practitioner availability.

Guide clients through the intake process with empathy, confidentiality, and attention to detail.

Manage and maintain accurate client data in a timely manner using our Customer Relationship Management (CRM) system.

Track and monitor clients' progress from initial enquiry through to commencement of services, ensuring a seamless experience.

Build and maintain strong relationships with key referrers and external stakeholders to streamline and enhance the referral process.

Liaise with internal clinicians and administrative staff to ensure client information is shared effectively and in accordance with privacy policies.

Contribute to the continuous improvement of intake processes and administrative workflows.

Assist with reporting and auditing requirements related to referrals, service access, and client engagement metrics.

Drive marketing and brand establishment opportunities alongside the Clinical Managers and Allied Health Director.

Skills and Experience

Previous experience in an administrative or intake role within an allied health, medical, or community services environment.

Excellent interpersonal and communication skills with a client-centred approach.

Strong attention to detail and a high level of accuracy in data entry and documentation.

Proficiency with CRM systems and other practice management software (e.g. Halaxy, Zanda, Caalano Systems or similar).

Ability to multitask and manage competing priorities in a fast-paced environment.

Understanding of privacy, confidentiality, and ethical standards in healthcare settings.

Ability to work both independently and collaboratively within a team.

What we offer

Full-time: Monday to Friday 9am-5pm

Salary: $65,000 - $70,000 + Super

Bonus Potential: Opportunities to access bonus incentives based off new enquiry booking volumes and timelines of enquiry to engagement in services.

Opportunity to work in a dynamic and innovative healthcare environment

Work with a compassionate, multidisciplinary team dedicated to improving allied health care for children and adolescents

Ongoing professional development and career growth opportunities

Access to industry-leading tools and resources in the healthcare space

Who We Are Looking For

We are seeking an enthusiastic individual with:

Proven experience in a customer-facing role, ideally within a healthcare or clinic setting

Compassion and empathy when working with children, adolescents, and their families

Strong organisational skills and the ability to meet deadlines in a fast-paced environment

Advanced proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with Google systems

Excellent communication skills, both verbal and written

Ability to work on-site full-time due to the hands-on nature of the role.

A strong sales and intake background will be looked upon favourably.

Requirements:

National Police Clearance

Working with Children Check (WWCC)

How to Apply

If you're ready to join a passionate and forward-thinking healthcare team, please send your resume and a cover letter outlining your qualifications and experience to [email protected]. Applications close on 16/6/2025.