We’re on the hunt for a dynamic and super-organized Store Manager who’s ready to roll up their sleeves, dive into the action, and take charge of our 600 Bourke Street Melbourne location, we are keen to get you in as early as possible to set you up for success.

About Us:
Zuppa is a dynamic and fast-growing hospitality business committed to delivering exceptional food, coffee, and service experiences. Our focus is on quality, innovation, and fostering a welcoming environment for both customers and staff. ZUPPA is growing quickly with a total of 8 locations at the end of this year.

Role Overview:

The Store Manager will oversee the daily operations within the business, ensuring excellence in customer service, staff management, and operational efficiency. This role requires a strategic leader with a strong background in hospitality, coffee expertise, and a passion for driving business growth. The ideal candidate will thrive under pressure, effectively manage diverse teams, and adapt to the fast-paced demands of our rapidly growing company.

Key Responsibilities:

Lead and manage a team of 5-7 staff, fostering a positive and high-performance culture.

Oversee daily operations to ensure seamless service delivery and operational excellence.

Drive customer service standards, ensuring exceptional guest experiences.

Manage procurement processes, supplier relationships, and inventory control for cost efficiency.

Implement quality control measures to maintain product consistency and service standards.

Develop and execute strategies for product innovation and menu development.

Set and achieve business goals related to sales growth, customer satisfaction, and operational efficiency.

Identify and resolve conflicts effectively, maintaining a harmonious workplace.

Adapt to working under pressure and manage multiple priorities in a fast-paced environment.

Effectively lead and collaborate with diverse personalities to maintain team cohesion and productivity.

Monitor financial performance, budgeting, and cost management.

Weekly meetings with senior management to discuss financial KPI's and areas of improvement in the business.

Key Requirements:

Extensive experience in hospitality operations, with a focus on coffee and food service.

Proven track record in managing diverse teams.

Strong leadership and interpersonal skills, with the ability to inspire and motivate staff.

Expertise in conflict resolution and problem-solving.

Experience in procurement, inventory management, and supplier negotiations.

Solid understanding of quality control processes and customer service excellence.

Creative mindset with a passion for product development and innovation.

Goal-driven with strong business acumen and strategic thinking abilities.

Ability to perform under pressure and effectively manage multiple tasks and deadlines.

Strong skills in working with and leading individuals from diverse backgrounds and personalities.