Position Overview

Reporting to the Manager Court Services, the Registry Services Team Leader has responsibility for the delivery of high quality registry services to clients, legal practitioners, judicial officers, registrars, family consultants, and community groups which support court users within the family law jurisdiction. Registry services include:

• Providing the initial point of contact that clients have with the courts.
• Providing information on appropriate avenues for addressing client needs, assisting to solve their problems, and recommending appropriate options, resources or services both internal and external to the Court.
• Processing, filing and sorting documents, including quality assurance and archiving functions.

Key Responsibilities and Duties

The position of Registry Services Team Leader requires a self-starter, who thinks both strategically to solve problems facing the courts as well as seeks ongoing performance improvement. The responsibilities of the position include:

• Leading a team of client services staff to ensure high quality registry services to clients, legal practitioners, judicial officers, registrars, family consultants and community groups.
• Providing statistical reports to the court services management team in relation to trends and issues associated with local service provision.
• Managing change in a challenging and fast-moving environment.
• Developing and maintaining positive, productive and collaborative relationships with the judiciary, the legal profession and community groups.
• Ensuring the policies and standards of the courts are promoted and maintained.

Selection Criteria

1. Demonstrated staff management, change management, leadership and development experience (preferably in a legal, courts or public service environment) and the ability to promote a team environment.
2. Relationship management capacity, including an ability to communicate effectively with people at all levels, including judicial officers, as well as strong interpersonal skills, including a proven ability to manage stressful and/or conflict situations in a professional manner, on a continual basis.
3. Demonstrated sound organisational and problem-solving skills including initiative, the ability to manage priorities, meet deadlines and work effectively under pressure.
4. Analytical and report writing skills with the ability to provide strategic advice on trends and policy to management.
5. Understanding of the public service operating environment including the requirement for legislative compliance, probity and accountability.

Eligibility

Employment with the Court is subject to the conditions prescribed in the Public Service Act 1999, and the following:

1. Australian citizenship – the successful applicant must hold Australian citizenship.
2. Security and character clearance – the successful applicant must satisfy a Police Records Check, and may also be required to complete security clearances during the course of their employment.
3. Successful applicants engaged into the APS will be subject to a probation period.

Interested candidates who have received a redundancy benefit from an APS agency are welcome to apply, but note that they cannot be engaged until their redundancy benefit period has expired.

Diversity and Inclusion

Federal Court Australia is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability. First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families.

Federal Court Australia will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.

RecruitAbility

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

How to apply

As part of your application, you will be required to submit a written response to the selection criteria listed in the position description (maximum word limit 1500). Please ensure this document is attached before submitting your application.

Contact Officer

For more information, please contact Belinda King, Manager Court Services via telephone (03) 8638 6618 or email [email protected]