Join a respected and forward-thinking independent high school in Melbourne. The ICT Technician will play a key role in supporting the school’s technology infrastructure and ensuring a seamless digital experience for students, staff, and faculty.

About the Role
As the ICT Technician, you’ll be the first point of contact for day-to-day IT support, maintaining hardware and software systems across classrooms, offices, and facilities. You'll work within a collaborative IT team to deliver timely, efficient, and friendly support while contributing to the ongoing improvement of the school’s digital environment.

Key Responsibilities

• Provide on-site Level 1 & 2 technical support for staff, students, and classrooms.
• Set up and maintain desktops, laptops, printers, smartboards, and AV equipment.
• Troubleshoot software and hardware issues across Windows, macOS, and iPad environments.
• Support Microsoft 365, cloud-based systems, and school-specific learning platforms.
• Assist with user account management, network connectivity, and device rollouts.
• Document support activities and contribute to IT knowledge base
• Work collaboratively with teaching and admin staff to meet IT needs efficiently.

About You

• 1–3 years of experience in an ICT support or helpdesk role (education sector experience a plus)
• Strong troubleshooting skills across Windows and Apple environments
• Familiarity with Microsoft 365, Teams, SharePoint, and common cloud-based platforms
• Excellent communication and interpersonal skills
• A proactive, approachable, and service-oriented attitude
• Current Working with Children Check (or willingness to obtain)
• Relevant IT qualifications or certifications (e.g. Cert IV or Diploma in IT)

What's On Offer

• A supportive and welcoming school culture with a strong sense of community
• Opportunities for ongoing professional development and training
• Access to modern facilities and up-to-date technology
• Competitive salary aligned with experience and qualifications
• Staff wellbeing initiatives and participation in school events