About us

RAW Travel is a boutique tour operator located on Victoria’s Mornington Peninsula, specialising in iconic walking adventures across the globe. We’re proud trailblazers in the travel industry, recognised as the first hiking company to achieve the prestigious B-Corp certification. Our mission? To inspire and innovate with transformative journeys that benefit both people and the planet.

With over 20 years of experience, we’re deeply passionate about sustainable, authentic travel. Our dedicated staff are avid walkers themselves, offering unparalleled expertise to our loyal client base. From personal service to responsible business practices, we aim to create meaningful experiences for every traveller.

What we offer
At RAW Travel, we are committed to supporting our employees' professional and personal growth. In addition to a competitive salary, you'll enjoy:

Opportunities for career development and skills training
A flexible work environment with a focus on work-life balance, we mainly work from home
A vibrant company culture with regular team events and activities
Discounts on our sustainable travel packages and products

If you're ready to join our mission and make a positive impact by making bucket list travel come true, apply now.

The position description is available at our careers page https://rawtravel.com/about/careers/

About the role
We are growing and as such looking for specialists to work in our Japan or Camino sales teams. As a Travel Product Specialist you will be responsible for liaising with customers to understand their needs and make their travel dreams come true. You will need to be based locally as we do require regular time in the office.

What you'll be doing

Meet and exceed monthly and annual sales and targets.

Service all queries from enquiry through to quote and booking, ensuring RAW Travel best practices and processes are followed.

Produce high-quality and informative trip itineraries.

Deliver exceptional customer service, responding to clients promptly and efficiently.

Meet all booking process requirements: make necessary reservation requests, communicate confirmation details with clients, ensure trips are paid in full 8 weeks prior to trip departure.

What we're looking for

A sales hunter with a hunger for success and resilience in creating and following up leads

Personal or professional travel and walking experience in Japan or on the Camino (Spain, Portugal), we love our staff to be able to talk the walk

Exceptional communication (written and verbal) to our clients.

Proven ability to meet and exceed sales targets.

Experience with client reservation systems.

Excellent organisational and time management skills, and attention to detail.

Collaborative work style with excellent interpersonal skills and clear communication.

Proactive, forward-thinking and solutions-orientated.

You share our commitment to running low-impact trips that benefit people and the planet