As the Team Leader, you will:
• Analysing real time and historical data to ensure service delivery standards are met.
• Conducting and coordinating coaching and development activities eg. One on one, buddying sessions, training and development, for contact centre team members.
• Responding to queries from contact centre staff and managing escalated customer interactions to ensure timely and effective service is delivered.
• Monitoring and responding to technical support requests to assist with the effective follow up and resolution of issues.
• Applying HR delegations to manage accountability of leave and time efficiently and accurately.
• Liaising with internal and external stakeholders to exchange information and support decision making to improve the customer experience.
• Leading, supporting and developing change initiatives within the contact centre environment to foster a positive culture of growth and improvement.

For further information about this position and details on how to apply, please refer to the position description.

Applications to remain current for 12 months.

Job Ad Reference: QLD/638850/25
Closing Date: Friday, 6 June 2025