Who we are

Founded by surfboard shaping icon Bob McTavish in 1962, McTavish is a surfing lifestyle brand born out of Byron Bay, Australia. Today, alongside son Ben, they draw on almost a century of shared design experience to handcraft a unique range of surfboards, and a premium gear range with the sole goal of motivating you to spend more time in the ocean - because we always bring the joy of a surf in with us onto land.

Who we are after

We are searching for a Retail Sales Assistant who has the creativity and energy to help build a surf community hub alongside our Retail Manager. This stoked individual will be naturally at home with people, great quality products, and surrounded by boards and surf history. They’ll understand the importance of creating a great customer service standard that builds trust. A hands-on person that gets in there and leads with action.

The specifics

• A passion for the surfing lifestyle

• A stoked individual who engages people and knows how to create and host a warm atmosphere

• A product expert who lives and breathes our surfboards, apparel and hardware

• Customer focused. Always looking for ways to improve product and service

• An engaging and articulate communicator, in both writing and in person

• Commercially savvy and has the ability to casually close a sale

• An optimistic solutions-focused, can-do attitude

• Combination of relevant education, experience and training

What you’ll be responsible for

Customer Experience

• Welcome every customer with genuine hospitality — think less "sales" and more "host."

• Share product knowledge with confidence and authenticity — be a thoughtful expert.

• Create a relaxed and inspiring store vibe through music, conversation, events, and storytelling.

• Support store events (in-store and off-site), helping with setup, pack-down, and staffing where needed.

Product & Merchandising

• Get to know our full range of surfboards and gear — and be excited to talk about it.

• Help merchandise the store to keep it fresh, clean, and aligned with our brand.

• Share product stories with customers — especially our surfboard heritage.

• Try out the gear when possible so you can speak from experience.

• Help curate our 3rd party products, with a focus on local and surf-lifestyle brands.

Stock & Systems

• Help manage in-store stock levels, restocking and organising as needed.

• Support surfboard inventory uploads and ensure accuracy in our system (Cin7).

• Communicate with our factory and team to ensure custom board orders are built to spec and on time.

Perks

• Be part of a heritage surf brand, well known for quality and tasked with shaping its future.

• Ongoing development opportunities in your area of interest as it relates to your position.

• McTavish Apparel and Hardgoods annual credit.

• Access to McTavish sample sales, discounts on partner brands and events.

• Brookvale (Northern Beaches) based.