OPERATIONS MANAGER – FULL TIME

Location: Pimpama | Hybrid | Salary: $175,000 + Super

About the Role

Trackworks Design is seeking a highly organised and results-driven Operations Manager to oversee and optimise our daily field operations, project planning, client communication, and crew scheduling. You’ll manage a team of 2 administrators, 7 operators, and 8 core assets, helping align operational delivery with our evolving business model.

We specialise in dozer-based earthworks with a strong focus on private rural projects, while also delivering civil works, fire trail construction, and subdivision support across South East Queensland. Our team is backed by modern machinery, structured systems, and a culture of accountability—from quoting and safety compliance through to delivery and customer follow-up.

We’re entering an exciting growth phase, including the upcoming launch of a second business focused on mine rehabilitation and compliance-driven civil works. The ideal candidate will be systems-focused, structured, and confident, leading both people and projects—often remotely.

While this is primarily an office-based role, we value strong team culture and on-site engagement. Site visits are encouraged where helpful, though not required, as our structure supports full operational oversight without daily on-site presence.

KEY RESPONSIBILITIES

Daily Operations

· Schedule operators and assets using our in-house planning tool

· Assign leading hands for quoting, site reviews, and operator mentoring

· Manage daily crew communications and performance via WhatsApp

· Prepare quotes for small to medium projects using Tradify

· Quote large or complex jobs directly, as needed

· Review vegetation overlays and assess risk before quoting

· Manage material orders, supplier accounts, and product forecasting

· Review and approve timesheets; reconcile hours against invoicing

· Monitor weather forecasts to minimise operational disruptions

· Ensure SWMS compliance and review photo-based safety updates

· Coordinate float logistics and equipment movement

· Communicate with clients prior to scheduled site work

· Oversee end-to-end customer journey execution

Weekly & Monthly Oversight

Finalise weekly job and crew allocations by Friday midday

Lead toolbox meetings and submit compliance documentation

Review job costings, machine hours, and scope changes

Approve payroll and subcontractor timesheets

Schedule and monitor servicing and maintenance of assets

Report on project progress, risks, and financial alignment

Ensure invoicing reflects updated scopes and work completed

Quarterly & Strategic Tasks

Conduct equipment audits and make replacement recommendations

Lead formal staff performance reviews

Maintain and update operational risk register

Propose process improvements to boost efficiency

Contribute to pricing and quoting strategy reviews

Support the development of scalable systems for business growth

Key Performance Indicators (KPIs)

100% crew attendance and accurate timesheet submissions

Full SWMS and safety documentation compliance

Maintenance tasks scheduled within 10 hours of due time

Job cost variances under 10% unless pre-approved

Prompt quoting and logged client follow-ups

Submission of weekly project and monthly financial summaries

All client queries addressed by 9:00 AM daily

Quarterly performance reviews completed for staff and subcontractors

ABOUT YOU

Experience & Background

5+ years in operations management, site supervision, or crew coordination

Experience in civil, earthworks, mining, rural, forestry, or agricultural industries

Strong background in quoting, scheduling, and workforce management

Proficient understanding of job costing and margin control

Skilled in implementing SWMS and meeting safety standards

Familiar with Tradify or similar job/project management software

Skills & Attributes

Highly organised with a methodical approach to planning

Clear, calm, and confident communicator

Strong leadership skills—able to manage remotely with consistency

Comfortable with tech—able to use apps, software, and cloud systems effectively

Proactive problem-solver with a solution-first mindset

Commercially aware—balancing operational quality with financial outcomes

Team-oriented—committed to fostering a high-performance, positive culture

WHAT WE OFFER

Competitive salary: $175,000 + super

Hybrid work: Office or work-from-home flexibility

Company vehicle + fuel card

Home office setup: MacBook, 3 monitors, phone, desk, chair, internet or allowance

Uniforms for both site and office settings

Involvement in high-impact growth projects

Leadership pathway within our expanding group of companies

Tools & Systems We Use

Tradify – Job quoting, tracking, and management

LRC – Internal job records and scheduling

WhatsApp – Daily crew communication and safety check-ins

Xero – Invoicing, reconciliation, and payroll

iCloud – File sharing, admin sync, and device management

Google Earth – Site scoping and quoting support

Google Workspace – Documents, scheduling, and communication