About Senami

Senami Counselling and Psychotherapy Services provides respectful, non-judgmental, and person-centred care. We are committed to supporting individuals living with mental health issues, disabilities, and complex needs through counselling, psychotherapy, intensive in-home and community support. Our services promote recovery, inclusion, and empowerment.

Purpose of the Role

The Team Leader coordinates and supervises a small team of support staff, ensuring high-quality care delivery to clients with mental health and/or disability diagnoses. Working closely with clinical teams, the Team Leader ensures recovery-oriented, person-centred services are delivered in accordance with NDIS guidelines and Senami’s policies.

Key Responsibilities

Leadership & Supervision

· Provide day-to-day leadership, guidance, and support to support workers.

· Supervise and mentor staff, including performance management and training.

· Coordinate staff rosters and ensure compliance with SCHADS Award standards.

· Participate in recruitment, onboarding, and induction of new staff.

· Ensure house meetings, team supervision, and staff performance reviews occur regularly.

· Provide on-call support and document incidents appropriately.

Client Coordination & Care

· Oversee implementation and monitoring of individual support and care plans.

· Conduct risk assessments and ensure crisis management plans are in place.

· Support clients in developing skills in daily living, independence, and social participation.

· Monitor clients’ progress and wellbeing, and adjust supports as needed.

· Ensure culturally safe and trauma-informed care practices are followed.

· Assist clients in engaging with psychosocial, vocational, and recreational programs.

· Collaborate with allied health professionals, families, and stakeholders.

Clinical & Operational Duties

· Coordinate daily operations and community participation activities.

· Ensure documentation and data entry in line with NDIS and Senami standards.

· Conduct incident investigations, escalate clinical concerns, and support critical decision-making.

· Maintain hygienic and well-managed residential environments.

· Ensure medication management, infection control, and safety protocols are followed.

· Uphold privacy and confidentiality of client and organisational information.

Governance, Quality & Compliance

· Ensure compliance with NDIS Quality & Safeguards and Senami’s policies.

· Promote continuous improvement through data analysis and feedback integration.

· Participate in audits, policy reviews, and quality assurance activities.

· Champion recovery-based and person-centred practices across the team.

· Promote WHS culture, report hazards, and participate in workplace health and safety protocols.

Key Performance Indicators

· Team performance and staff management

· Adherence to NDIS and clinical care standards

· Compliance with rostering, reporting, and documentation procedures

· Client goal progression and engagement in programs

· Incident management and risk response

· Contribution to training and capacity building

Mandatory Skills & Knowledge

· Strong leadership and supervision capabilities

· High-level communication and problem-solving skills

· Understanding of mental health and disability supports

· Crisis de-escalation and conflict resolution abilities

· Proficient in data entry and client management systems

· Commitment to ethical, inclusive, and non-discriminatory practice

Desired Attributes

· Trauma-informed and recovery-oriented approach

· Knowledge of mental health conditions and NDIS requirements

· Team-focused and collaborative work ethic

· Strong time management and adaptability

Qualifications & Requirements

· Certificate IV or higher in Individual Support, Mental Health, Community Services, or a related field

· Current NDIS Worker Screening Check and Working with Children Check

· Current National Police Clearance (within 12 months)

· Current First Aid and Manual Handling Certificate

· Medication Administration Training

· Valid Driver’s License and Comprehensive Car Insurance

· Full working rights in Australia