Client Service Officer
Queensland Police Service
Posted 17 days ago
With over 2 million contacts annually, no two days are the same. You'll be part of a passionate team of over 380 civilian staff and Police Officers, working together to support frontline officers in protecting the people, places, and communities of Queensland.
If you're ready for a career with purpose, where your professionalism and service make a difference every day, we want to hear from you.
Your Key Accountabilities will include:
- Provide prompt, consistent and courteous client service via telephone, email and intranet in line with Service and Policelink policies and standards.
- Be an agile communicator and apply critical thinking to ensure each call is directed to the correct resolution type and assigned the correct priority code.
- Identify and manage client needs in a timely manner via effective questioning, negotiation, and conflict management in accordance with relevant service benchmarks.
- Support the QPS Prevention Together Strategy through accurate recording of offence and intelligence reports and dissemination to the relevant Districts.
- Application of the Queensland Police Service demand management framework (SOLVE) to request allocation of Police resources for incident response.
- Adhere to information security procedures to safeguard the confidentiality and integrity of sensitive information.
- Develop effective working relationships with internal and external stakeholders and contribute to a positive workplace culture.
- Apply problem solving and analytical skills to maintain and improve customer service standards and to contribute to Policelink business improvement and business goals.
- Contribute to the development and implementation of improved work practices.
Training Overview:
Week 1: Role Orientation/Onboarding and QPRIME Entities
Week 2-3: Priority Codes and SOLVE - Job Requests
Week 4-5: Public Reporting and Intel
Week 6: Mental Health and Domestic Violence Training
Week 7: Call Consolidation
Week 8-10: Police Reporting
Subject to change based on operational requirements
Applications to remain current for 12 months.
Job Ad Reference: QLD/638408/25
Closing Date: Wednesday, 4th June 2025
About Queensland Police Service
Every day the Queensland Police Service, your police service, works tirelessly to ensure the safety and security of the community.
Police officers around the state show courage and dedication in exercising their duties.
We don’t seek credit for this work. It is our job.
We only ask that the community joins with us to stop crime, make the community safer and build relationships.
It is pleasing that in many areas this is happening on a daily basis.
As with any large organisation, there are plenty of people who support us and others who do not always agree with everything we do.
I ask that the community make up their own minds.
In addition to the traditional methods of sharing details about our organisation and its work a large amount of our information is now available at your fingertips.
Source: This is an extract from the company's own website.
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