Experienced Travel Consultant

About the Role

We are a Sydney-based travel company made up of vibrant, experienced travel professionals. Whether it's curating bespoke holidays, securing unbeatable deals, or sharing insider tips with our loyal clients, we love what we do — and it shows.

If you're a seasoned consultant who thrives on delivering exceptional service and wants to join a close-knit team that genuinely values people — both clients and colleagues — we’d love to hear from you.

Key Responsibilities

· Create and customise domestic and international travel itineraries tailored to clients' preferences, interests, and budgets.

· Manage full-service bookings including flights, accommodation, transport, insurance, activities, and tours.

· Provide end-to-end travel consultation, ensuring a seamless customer experience from enquiry to post-trip follow-up.

· Lead and escort group tours, ensuring smooth logistics, group safety, and a fun, engaging atmosphere.

· Act as the main point of contact for group travellers during tours, managing schedules, accommodation check-ins, local guides, and any on-the-go adjustments.

· Share destination knowledge and cultural insights while on tour, enhancing the group’s overall travel experience.

· Develop and maintain strong client relationships through outstanding service and personalised recommendations.

· Keep up to date with travel trends, supplier promotions, and visa/entry requirements.

· Meet sales and service KPIs in a supportive and collaborative team environment.

· Assist with marketing and promoting small-group tours, particularly for Chinese-speaking travellers (if applicable).

o Handle issues calmly and professionally both in-office and during tours, with a strong focus on customer care and satisfaction.

Selection Criteria

· Minimum of 5 years in a tour guiding role

· Strong verbal communication skills.

· Demonstrated experience handling logistics and multi-day tour management

· Strong presentation, group facilitation, and problem-solving skills

· Relevant guiding certification or industry training is advantageous

· Willingness to work weekends and peak tourism seasons

Why Work With Us?

· Competitive salary in a stable, growing travel company

· Collaborative and supportive team environment

· Opportunities to influence premium visitor experiences

· Continuous learning and development in the tourism field