Operations Centre Team Leader - Sydney, NSW
Location: Sydney, NSW
Company: BGIS
Employment Type: Full-Time, Permanent

About BGIS
BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions to clients across various industries. We pride ourselves on maintaining high standards of safety, efficiency, and operational excellence.

Purpose of the Role
BGIS is seeking an experienced Operations Centre Team Leader to oversee the performance of our responsive and reactive administration team within the Operations Centre. Reporting directly to the Delivery Administration Manager, you will support the delivery of contract KPIs by leading a high-performing admin team, ensuring smooth workflow allocation, system efficiency, and stakeholder satisfaction.
The ideal candidate will be a proactive and collaborative leader, passionate about continuous improvement, customer service, and motivating teams in a fast-paced service environment.

Key Responsibilities
- Lead and support the administration team in delivering reactive and planned maintenance work under the NSW LAHC contract
- Manage escalations, workflow allocation, and staff scheduling to meet KPIs and client expectations
- Train new team members and maintain development plans for ongoing upskilling
- Identify and implement process improvements and automation opportunities in collaboration with system stakeholders
- Act as the knowledge point for systems, procedures, and contract requirements during team absences

Education, Experience & Skills

Essential:
- 3+ years of relevant call centre or admin team experience
- Strong communication and stakeholder engagement skills
- Proven leadership capabilities in service or support team environments
- Proficiency in Microsoft Office and ability to quickly learn new systems
- Strong attention to detail and customer service focus

Desirable:
- Certificate IV or higher in Customer Service or related field
- Experience working within FM or government contracts
- Familiarity with trade allocation, KPIs, or reactive maintenance environments
Workplace Flexibility
This position is based full-time on-site at the BGIS Operations Centre in Sydney.

Why Join BGIS?

Key Benefits Include:
✔ Diverse Facilities Management Experience
✔ Paid Study Support + Leadership Pathways
✔ Inspiring Excellence Awards & Spot the Benefit Program
✔ Career Hub for Secondments, Job Rotation, and Growth
✔ Wellness Perks: Flu Vax, Health Checks, Insurance Discounts
✔ Mental Health First Aiders + EAP Support
✔ Flexible Work Options Tailored to Role
✔ Celebrations: Harmony Day, IWD, and Giving Tree
✔ Volunteer Days, Donation Matching, RAP Advocacy
✔ Ranked Top 10 Most Inspiring Workplaces

BGIS is a global leader in facility management, energy and sustainability, project delivery, asset management, and technical services. We employ over 12,000 people worldwide and manage over 50,000 diverse facilities, including critical environments such as data centres. Our clients span sectors including Healthcare, Government, Higher Education, and Utilities.

How to Apply
If you are a proactive, skilled, and engaging Operations Centre Team Leader looking to join a forward-thinking company, we would love to hear from you!

BGIS is an equal opportunity employer and encourages applications from all backgrounds.

Eligibility
To be successful in the role, applicants must have full working rights in Australia.

Apply Now
Be part of a workplace that values diversity, safety, sustainability, and continuous innovation.
Explore more opportunities at https://apac.bgis.com