The Business

This business is a specialist underwriting agency that’s been protecting Australia’s property investors since 1991. They’re not your typical insurer – they blend decades of experience with a forward-thinking, customer-first mindset to support landlords and property professionals across the country.

Their mission is simple: create real, personal connections with their clients and deliver outcomes that matter. With a culture built on curiosity, collaboration, and ownership, they’re growing and looking for a Customer Service Officer who loves solving problems, thinking on their feet, and delivering A+ customer experiences.

What’s in it for you?

• $65k $70k + Super
• Hybrid work – 3 days in-office, 2 from home (Camberwell location)
• Work with a supportive national team who value your ideas
• Be part of a business that genuinely puts its people and clients first
• A role with variety, ownership, and plenty of room to grow

About the Role

As the Customer Service Officer, you’ll be the first point of contact for clients—answering questions, solving problems, and making sure everything runs smoothly. You’ll liaise with landlords, brokers, and property managers to provide accurate information, support policy management, and ensure top-notch service from enquiry to resolution.

This isn’t just about answering phones—you’ll be evaluating insurance applications, working with underwriting guidelines, and helping the business continuously improve.

Key Responsibilities

• Answer calls and respond to emails promptly, professionally, and helpfully
• Perform risk assessments under established underwriting guidelines
• Accurately document all client interactions and updates in policy files
• Use internal systems efficiently and ensure compliance with procedures
• Manage your daily diary to meet service KPIs and internal deadlines
• Identify ways to streamline processes and improve the customer experience

Skills & Experience

• 2+ years’ experience in customer service (insurance or financial services preferred)
• High attention to detail and ability to manage multiple priorities
• Tier 2 insurance qualification highly regarded
• Strong communication and problem-solving skills
• Experience with Microsoft Office and comfort using internal systems
• A proactive, can-do attitude and team-first mindset

If you’re looking for a business that values your voice, rewards your effort, and supports your growth, apply now!

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