We’re excited to announce an incredible opportunity to run our newly expanded Brisbane showroom! As our Jewellery Showroom Manager, you’ll be the face of our brand—delivering exceptional customer experiences. If you have a passion for fine jewellery and creating exceptional client interactions, we’d love to hear from you.

This fantastic opportunity is available for a real people person with a can-do attitude who can confidently represent the Kavalri brand and showcase our jewellery products to our valued customers. You will take the customer through the diamond engagement and wedding ring purchasing journey with the ability to educate the customer, build strong rapport and deliver an exceptional client experience. If you are someone who wants to work in an environment where you can truly shine, then this is the role for you!

About us

KAVALRI is an exciting Australian jewellery brand specialising in custom-made diamond engagement and wedding rings. As an omnichannel business, we combine the convenience of our online store with the personalised service of our showrooms in Melbourne, Brisbane, and Perth to offer a fully transparent and tailored shopping experience. Every piece we create represents our unwavering commitment to craftsmanship, quality, and elegance—designed to celebrate love in its most meaningful form.

With the opening of our new expanded showroom location in Brisbane, we are now offering a rare and fantastic opportunity for an experienced jewellery / retail / business manager to join our brand in an autonomous role where you will be an integral part of the Kavalri team.

The Role

This full time role is located at our new bespoke showroom in the heart of Brisbane, close to local amenities, shops, café, restaurants and easy transport access. We operate on an appointment basis to best provide our clients with a personalised experience. Being a highly autonomous role, you will confidently be able manage the customer purchasing journey from start to finish.

Additional duties include showroom order management, liaising with production, through to fulfilment of jewellery pieces for your clients and post purchase follow up. Whilst jewellery and diamond experience would be highly regarded this is not essential as we are after a candidate who is the right fit. You will receive initial product and client service training which will involve travel to Melbourne to undertake a dedicated training program in all aspects of the role along with ongoing training and development to ensure your continued success in the role.

Responsibilities:

This exciting role will involve:

End-to-end accountability for our Brisbane Showroom operations including client consultations, customer enquires (online and phone order) management, and post purchase support.

Take the customer through the end-to-end diamond engagement and wedding ring purchasing journey

Provide advice and guidance to help clients discover the perfect bespoke jewellery piece

Ensure we maintain our exceptional levels of customer service and aftersales support.
This role has exposure to all parts of the customer journey including general enquiries, order management, post-purchase follow up and more.

Great customer communication, proficient with IT systems, high attention to detail and motivated work ethic.

What's on offer

Collaborative environment - work in an enjoyable, dynamic and friendly environment where you will have the opportunity to grow and be mentored to reach your full potential

Competitive remuneration - Receive a competitive salary package that will recognise you for your skills and efforts.

Job security - be an integral part of a well-established and rapidly growing business

Requirements

Strong work ethic and customer focused approach

Excellent problem-solving skills and the ability to think quickly and adapt in a dynamic environment

Outstanding rapport-building abilities and a keen eye for detail

Experience in a retail sales environment and a passion for jewellery

Excellent verbal and written communication

High level of proficiency with technology & systems

We are flexible with workdays, but must include a Saturday

Ability to undertake occasional interstate work travel would be highly regarded

Experience with diamonds, gemstones, or jewellery is desirable, but not essential—we value a willingness to learn and grow

If you’re a motivated, people-oriented individual who thrives on autonomy, enjoys building strong client relationships, and brings a natural sense of leadership to your work, we’d love to hear from you. Even if you don’t meet every technical requirement, your passion for delivering exceptional service and demonstrating initative could make you the perfect addition to our team.