Librarian and Library Assistant | 3 Month Contract

• $34/hr - $45.93 /hr + super
• 3 month contract (likely extension)
• Sydney

About the Company

This NSW Local Government Organisation is committed to their community and its environment, and provide employees with the same level of commitment and care. As a close knit team you will experience a connected and supportive environment. The team you will join is welcoming and knowledgeable and ready to collaborate to continually improve our systems and processes.

About the Role

The primary purpose of this role is to connect Library visitors and users with information, literacy, technology and lifelong learning by delivering an exceptional customer experience. The position plays a leadership role supporting team leaders and managers, coaching staff in library best practice and engaging the community. Librarians help to deliver the City’s commitment to create welcoming spaces, resilient and inclusive local communities.

Key accountabilities include:

• Lead the delivery of user-friendly customer services
• Collaborate on library strategic and operational planning as a key member of the Library Leadership Team
• Act as a role model for customer-focused service, participating in rostered customer service shifts
  and ensuring customers have a positive experience characterised by active engagement
• Compile staff rosters and ensure timesheet for staff are correct for processing.
• Establish a high standard of performance within the Library Experience team in all aspects of customer service provision to enrich the customer experience
• Develop, implement and deliver a wide range of Library programs, including lifelong learning programs and events for adult customers
• Market, publicise, and promote Library programs, events and services
• Manage expenditure and report on budgets within approved delegations
• Participation in the evaluation, implementation and monitoring of information technologies

About You

• Tertiary qualifications or strong relevant leadership experience within libraries or customer service background essential
• Outstanding customer service skills and demonstrated commitment to continuous improvement strategies
• Demonstrated experience in supervising, managing, leading and developing staff teams
• Excellent interpersonal skills including conflict resolution and negotiation and with the proven ability to establish and maintain effective working relationships and interact and engage with the local community
• Highly developed written and oral communications skills including presentation skills and demonstrated experience in the marketing and promotion of library services
• Demonstrated ability to manage projects, set and work to priorities and meet deadlines
• Computer proficiency with Windows applications together with keyboard and word processing skills with high levels of accuracy

Benefits of contracting through Ashdown People

• 5th largest supplier to the NSW Government
• Get paid weekly
• Rated 4.9/5 on Google Reviews with over 1000 5⭐ reviews for candidate feedback this year
• Offer Insurances for ABN Contractors
• Consistent communication & transparency
• Detailed onboarding & support

Please apply if you are interested. Please note, only shortlisted candidates will be contacted. If you have any questions, please contact [email protected] or call 0482 099 279