Automation Analyst

Clerk Grade: 7/8

Salary Range: $110,266 - $122,058 + superannuation

Employment Type: Ongoing, Full-Time

Location: Sydney

About this role

Working with the newly created Business Process Excellence and Intelligent Automation centre of excellence you will be responsible for the delivery of intelligent automation solutions and capabilities delivering improved customer outcomes, operational efficiency, and improve service quality, audit, and risk reductions.

Ideal Candidate Profile:

• Experience in RPA platforms such as UiPath, Power Automate and Blue Prism.
• Strong coding/development of robots as per the designed automation solution framework, coding methodologies and agile delivey.
• Should have a good understanding of RPA methodologies (RE Framework, ROM, RDLC) for implementation and hands on experience in RPA design, development, and deployment.
• Advance certification with UiPath / Power Platforms / Blue Prism.
• Strong hands-on development experience on VB.net/Java/C#, SQL/SQL Server
• Experience with agile methodologies and DevOps is highly desired.
• Experience in programming and scripting (Java/.Net/JS/VBS/JavaScript/Python/Powershell) is desired.
• Experience in SQL and relational databases and integration using API's is desired.
• Experience in conversational AI or chatbots is advantageous.
• Good analytical and problem-solving skills.
• Excellent communication, interpersonal and team player skills.

Responsibilities:

• Develop and configure automation solutions as per the technical design document to meet the defined requirements using leading RPA tools like Ui Path, Power Automate & Blue Prism.
• Delivery technical training, demos, blueprints and provide necessary support for new/existing clients.
• Comply with and help to enforce design and coding standards, policies, and procedures.
• Timely/Effectively make changes to the code during implementation as needed.
• Optimize RPA codes to make sure the robot is working at the highest efficiency.
• Responsible for the overall testing cycles.
• Fixing of bugs that arise during testing.
• Ensure documentation is periodically updated and well maintained.
• Perform code review and provide detailed review report.
• Identify re-usability of the bot and update the bot registry.
• Anticipate, identify, track, and resolve technical issues and risks affecting delivery
• Experience in end-to-end lifecycle implementation of Robotic Process Automation or Cognitive Automation technologies, including UiPath, Microsoft Power Platform, Blue Prism or AWS AI & ML (Certifications are a plus)

How to apply:

Provide an up-to-date resume and a brief cover letter tailored to the role, highlighting your relevant experience and interest in the position

Salary Grade 7/8, with the base salary for this role starting at $110,266 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Meg Rapley via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 26 May 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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