As the Senior Advisor, Claims and Redress you will provide state-wide complex technical claims and redress advocacy and advisory services to Queensland Health, including Hospital and Health Services, the Department of Health, and Queensland Ambulance Services.

What you'll do

You will:

• Draft, review and provide high-quality professional claims and/or redress advice to support our clients in line with relevant processes and timeframes;
• Critically peer review advice and work. Provide well-considered, solutions-focused feedback which ensures accurate and professional advice is provided to clients;
• Conduct appropriate research (i.e. investigate, analyse, interpret, evaluate) to ensure advice and support provided is accurate, in line with industry best practice and acknowledges the unique challenges faced by Queensland Health;
• Manage nominated natural disaster claim submissions in line with relevant federal and state government funding arrangements;
• Co-ordinate, manage and prepare nominated responses on behalf of Queensland Health for applications made under the National Redress Scheme that was created in response to recommendations by the Royal Commission into Institutional Responses to Child Sexual Abuse in line with legislative requirements, relevant processes, and timeframes.

About you

We are searching for someone who has:

• A minimum of 1 years' experience in insurance and/or claims management;
• Demonstrated ability to investigate, analyse, interpret and evaluate information and undertake research in relation to technical matters;
• Well-developed liaison and communication skills and the ability to negotiate with clients or other interested parties;
• Proven ability to meet challenging deadlines/timeframes, deliver advice and manage small to large, complex projects;
• Proven ability to recognise, analyse and communicate issues, and recommend and implement successful solutions that lead to operational improvements;
• Demonstrated experience in maintaining high levels of information security, confidentiality and sensitivity;
• Demonstrated ability in self-management of stress factors, practice of effective coping skills and application of organisation led trauma management frameworks.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing

• 36.25 hour full time work week
• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

Ready to apply?

For further information on how to apply please review the attached Role Description.