DevOps Engineer - Integrated Platforms & Projects

• SNSW Grade 7/8

• Location - Haymarket, Parramatta or Gosford

• 1 x Ongoing Full-Time

Drive Excellence in Software Delivery
Service NSW is seeking an experienced DevOps Engineer to join our Technology Services & Platforms team. In this role, you will be responsible for implementing and maintaining our critical SaaS tools that supports essential government services used by our platform and product teams.

About the Role
As a DevOps Engineer - Integrated platforms at Service NSW, you will play a pivotal role in the development, and maintenance of our range of SaaS-based collaboration tools that support critical government services. You will be responsible for supporting all SaaS-based platforms for our Digital Services team, managing tasks such as administration, user onboarding, and change management as well as working closely with other engineers to integrate observability solutions into our broader technology ecosystem.

This is a fantastic opportunity for someone with experience in cloud-based SaaS tools, technologies & platforms skills who is passionate about contributing to the delivery of high-quality services to the people of NSW.

Key Responsibilities:

• Support, maintain and expand tools infrastructure to meet future architecture design and deployment requirements across all SaaS tool in scope

• Maintain and support Auth0 solution in SNSW ecosystem

• Support and optimise new and existing dashboards, searches, and alerts across all SaaS Tool in scope under the guidance of Principal Engineer.

• Troubleshoot platform related issues and assist team members with technical issues.

• Work under the guidance of Principal Engineer to expand use of the PagerDuty and Splunk platform

• Automating recurring administrative tasks across Splunk Cloud, Splunk, Observability, and PagerDuty using Terraform

• Automating recurring administrative tasks across SaaS Tools in scope

• Automating Platform DR testing
  
• Developing dashboards and alerts within Splunk Cloud and Splunk Observability
  
• Provide Administrative support for wide SaaS tool group support in scope
  
• Assist in implementing performance metrics across all Saas Tools in scope to deliver high quality, efficient and compliant services and a positive customer experience

What You'll Need:

• Experience with cloud native SaaStool design and implementation, AWS is highly preferred

• Understanding and integration experience of following dev and test tools with CI/CD pipelines

• Experience in building, and maintaining Splunk Observability setups with Kubernetes and ROSA platform

• Experience in decommissioning apps, open telemetry and cloud platforms infrastructure

• Experience in authentication and authorization services

• Experience in establishing and managing PagerDuty business and technical services, escalation policies, event routing, service orchestration, on-call schedules, and StatusPage integration

• Experience with high-availability and disaster recovery solutions

• Strong communication skills with the ability to collaborate effectively with both technical and non-technical stakeholders.

Proficiency with Tools:

• Splunk Cloud

• Splunk Observability

• PagerDuty

• JFrog Administration

• Atlassian Product suite Administration

• Twilio + Sendgrid Administration
  
• Slack Administration

• Miro Administration

• GitLab CI/CD Pipelines

• Apigee

• AWS
• Experience with Cloud-Based Infrastructure Platforms:
• EKS (Kubernetes)

• VMWare Tanzu

• ROSA

About Our Team
Join our dynamic Technology Services & Platform team, where we're revolutionizing digital service delivery for millions of customers. We deliver best-in-class self-service platforms and cutting-edge technologies that enable rapid product development and seamless customer experiences. With a relentless focus on security, resilience, and cost optimization, we empower development teams to build trusted, secure, and efficient products.

Support office roles will be headquartered across McKell, Parramatta and Gosford. We will consider role headquarters outside of the above locations where the role can reasonably be performed from that location taking into consideration the operational, financial and customer requirements of the role, and an ability to attend a NSW Government workplace as required. At the point an employee is notified of our intention to assign them to a role, the relevant leader will discuss headquarter options.

Salary Service NSW Grade 7/8, with the base salary for this role starting at $102,899 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Lauren Johnson via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 26th May 2025 at 9:59am

To be considered, please apply online with your Resume and a 2 - page Cover Letter outlining your suitability for the role.

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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