Customer Service Officer

Fulltime Position, Call Centre Experience is essential

Develop your skills and potentially grow within our organisation

Grade 8 - $71,929.25 to $80,560.90 per annum plus 11.5% superannuation

Our team

At Bayside Council, we are committed to a positive, flexible and supportive workplace culture, where our people and customers feel respected and valued. We are proud to serve our community through operating with transparency, integrity and in the best interests of the Bayside community to deliver exceptional service.

The City Performance directorate underpins the delivery of service excellence by providing expertise in financial services, procurement, governance and business technology.

About the role

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Officer on a fulltime basis. If you are passionate about delivering exceptional service, solving customer inquiries, and creating positive experiences, this could be the perfect opportunity for you.

Bayside Council has a number of work locations across the local government area and Council reserves the right to change your location as required by operational needs.

About you

The successful candidate will see themselves:

Deliver timely customer services in person, over the phone or across multi-communication channels in line with established customer service standards.

Respond to customer enquiries, needs, concerns and suggestions in a timely manner to improve and maintain quality of service in line with performance measures.

Promote Council programs and services and educate customers to enable their easier access to Council services, technology and information.

Assist in the delivery of enhanced business systems and processes in consultation with internal and external customers and stakeholders.

Undertake other duties including lodgement of applications, receipting and daily reconciliation in line with established procedures.

Promote the positive and collaborative culture and values of the organisation through open, fair and transparent decision making and ethical, professional behaviour.

Work in collaboration with and assist the team, manager and other key stakeholders to achieve business unit goals, work requests, demands and Council priorities.

We are looking for someone who has:

Relevant qualification and/or experience.

Our benefits and culture

As an organisation, we pride ourselves in offering a flexible working environment centred on delivering great outcomes for our customers, whether internal or external. Bayside Council has a strong culture of collaboration and delivering exciting new initiatives for our community.

15 days sick leave each year

2 days health and wellbeing leave each year (pro-rata for part time positions)

Gym membership discounts

Additional parental leave entitlements for both parents

Apply now

Before submitting your application, please take the time to read the position description by clicking the paperclip button located in the top right section of this page. Please use Google Chrome or MS Edge to submit your application. If you have any issues opening the link, please contact us at [email protected]

Closing Date: Monday 26 May, 2025

Applicants may be required to satisfactorily undertake a Criminal History Check, Medical and/or Working with Children check in accordance with the position.

We are an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment. This role will require a national criminal check and pre-employment medical check.