Support students to interpret and navigate University policy, case manage student appeals and concerns and contribute to service improvement.

• Student Services and Registrar - Mt Helen Campus
• Full-time, continuing appointment
• HEW 6 - $91,516 p.a. plus up to 17% superannuation

About the role

Student Advocacy is a key contributor to student satisfaction, retention and success at Federation University, providing independent, confidential advice and support for a diverse cohort of students around any matters which impact on their educational experience.

Through this student-centred role you will promote and deliver Student Advocacy to students, maintain an appropriate client caseload, and build and maintain stakeholder networks.

You will:

• work with students to identify achievable outcomes and guide them in self-advocacy;
• ensure detailed and confidential client records are kept for all reported cases and provide data and reports on client interactions to the Manager, Student Advocacy;
• lead data generation and analysis within the Advocacy team; and
• liaise, consult and negotiate with a wide range of staff on behalf of students.
  
  

About you

You will have demonstrated experience resolving enquiries and complaints including contributing to the resolution of issues through negotiation and interpersonal skills, understanding the University environment and engaging with students from diverse backgrounds.

You will possess:

• a proven track record in a person centred, strength-based approach in a student focused environment;
• the ability to liaise with a diverse range of people while navigating successfully through complex, sensitive and confidential issues;
• ability to assimilate, analyse and interpret a complex body of knowledge; and
• the capacity to harness personal resilience.
  
  

All University positions delivering education and/or services to children must hold a valid Working With Children Check (WWCC). Please refer to the position description for WWCC requirements.

How to apply

Please apply by Sunday, 1 June 2025

Applicants are required to submit a suitability statement not to exceed two pages and a resume.

View position description

If you are experiencing technical difficulties with your application, please email the Recruitment team or phone 03 5327 9756. Our position descriptions also list a contact person for job specific enquiries.

For more information on a career with us, please visit our website or let our staff tell you more.

Federation University is committed to The Circle Back Initiative program, whereby we will respond to every applicant.