Hub Sales Team Leader
We are excited to offer an opportunity to develop a customer focused team representing a category leader, providing sales and service support to an extensive wholesale and dealer network in SA
The team leader and sales team will support a diverse client base more effectively by:

• Supporting dealership sales network on the phone and by email by quoting, ordering and scheduling fitment of products.
• Supporting our wholesale business via phone and email
• Taking overflow phone calls from branches and answering questions
• Implementing and continually improving the ticket system to better control workflow throughout the team
• Ability to work across multiple channels
• Ability to work with cross functional departments to help improve and streamline systems always looking for improvement

Key Responsibilities

• Leading the team with a can-do attitude
• Help to set up the systems and processes reporting back to IT to provide feedback for continual system improvement
• Tracking KPI’s and making sure the team is always working towards growth targets
• Provide regular support, coaching and guidance to team members
• Answering sales enquiries both by phone and via email from consumers, wholesale customers and automotive dealers.
• Preparing sales orders, quotes and proposals for retail, dealer and stockists’ customers.
• Helping the team achieve the agreed KPI’s and targets.
• Continuously liaising with the Branch Managers and sales staff to ensure that all the Hub responsibilities completed on-time
• Providing support and backup for all members of the Hub
• Aftersales service/warranty
• Provide technical assistance or providing access to technical information as required
• Stock ordering
• Main point of contact for shows and exhibitions
• Be the escalation point for matters concerning wholesale and retail customers from the private network
• Manage fleet of vehicles
• Special projects when they come to hand

Required Skills, Behaviours and Experience

• A strong customer service ethic
• The ability to work as a member of a team.
• Great follow-up skills combined with excellent attention to detail.
• High energy and enthusiasm.
• The drive and ambition to grow and develop within the business
• Alignment with company values to drive excellence with passion
• Can do attitude when supporting team members
• High attention to detail
• The ability to coach and develop team members

To be considered for this role, click apply today. For more information you can call James Greenwell at people2people on 08 8317 4807

Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.