Great Company Culture

Not For Profit Salary Packaging

Growth Opportunities available

ABOUT THE ROLE

Reporting to the Operation Manager, this role provides leadership to focus the team on delivery of Person-Centred Active Support to tenants with a disability who reside in the verticals to live independently. The Senior Support Leader has a well-developed understanding of the Civic practice and processes.

This is a customer service focussed role! You will be required to build rapport with service coordinators, health professionals, the broader community, as well as your internal stakeholders to ensure we are providing the right support at the right moment to create moments that matter.

This is a full-time opportunity where you will lead by example providing hands on support when required as well building a team that support each other to provide continuity of services and ensuring that the client documentation is accurate and up to date.

ABOUT YOU

You love coming to work and making a difference in our clients lives every day. You are keen to lead and display empathy and understanding to tenants increasing medical requirements.

You’re about the whole person, not a task. You can build strong working relationships with different groups such as clients, colleagues, leaders, families and allied health services.

You have worked in our services and have a solid understanding of our processes and policies. You are ready to take the next step, and you already have experience in supporting people with different abilities, and an understanding of some of the more complex needs and challenges the people we work with might face daily.

DUTIES & RESPONSIBILITIES

Lead the team to deliver Person Centred Active Support according to the Practice Framework in all aspects of Client care.

Provide operational administrative support which can include roster support, performing site inductions, coordination of team meetings/case conferences etc.

Advocate for Clients, providing the right amount of liaison between families, guardians, community groups, healthcare professionals, teachers and other services in the individual’s life.

Ensure Support Workers receive thorough and appropriate induction enabling successful transition to supporting tenants with a solid understanding of their challenges and support requirements.

Mentor staff members on identified learning needs to support the team’s development and improve client outcomes.

Assist the Operation Manager to govern the budgets, administrative and financial systems and records of the program and monitor their use in accordance with the organisation’s requirements.

ESSENTIAL CRITERIA

Ideally will have a certificate III or IV in community services, disability, aged care or related field. You may also be studying towards a qualification in social work, nursing, allied health or similar.

If not qualified you will have exceptional customer service and communication skills to ensure that you can understand and problem solve tenants feedback and negotiate great service outcomes for all stakeholder.

Experience in the delivery of care outcomes for those with high complex needs.

Ability to build strong working relationships with different stakeholders such as clients, families, colleagues, leaders and allied health professionals.

Creativity to be able to work clients and team members to meet client goals.

A passion for creating incredible client experience s that allows people to realise their potential.

ABOUT CIVIC

Our vision of Human Potential, Realised is about striving to create a society where people have the opportunity to achieve their goals and participate as a valued member of the community. At Civic, you will have the opportunity to realise your potential by unleashing your talent and passion for social impact to change lives.

Our people are at the forefront of what we do and as such, are provided access to continuous learning, are supported in working to their strengths and are encouraged to stretch and continue to develop in their careers.

In 2023 we were winners of the Employer of Choice through the Australian Business Awards.

We embrace when our employees are courageous and have new ideas about how we can do things differently that enhance both employees and our clients’ lives.

Not only do we offer flexible working, not-for-profit salary packaging, access to discounted private health insurance, an employee assistance program and an onsite café at Head Office but, we have a professional, family-friendly culture where everyone belongs.