Join a leading digital mental health organisation as an In-Shift Support Coordinator

On Offer:

Comprehensive training provided in real-time support coordination and clinical risk management

Competitive salary aligned with SCHADS Award Level 5

6 week contract with potential permanent contract options

Supportive and collaborative team culture in a hybrid environment

Opportunities for professional growth, leadership, and development in digital mental health

The Role:
Join a progressive digital mental health organisation as an In-Shift Support Coordinator, where you will provide real-time support to frontline mental health staff delivering a range of programs including Support Line, Webchat, Groups, and online forums. You will play a critical role in maintaining service quality and safety by monitoring service activity, managing clinical risk, conducting debriefs, and supporting performance improvement — all within a trauma-informed and recovery-oriented framework.

Requirements:

Tertiary qualification in psychology, social work, counselling, or a relevant field

Registration with a relevant professional body (e.g., AASW, AHPRA, PACFA, ACA)

Minimum 3 years’ experience in a similar clinical or support leadership role

Demonstrated expertise in incident and risk management in mental health

Proficiency in reflective practice, performance coaching, and digital service delivery

Working with Children Check, National Police Check, and Right to Work in Australia

If this sounds like the role for you, please apply here or contact Conor at [email protected] 0483 986 114