Customer Relations and Office Admin

Location: South Melbourne
Employment Type: Full-Time
Start Date: Immediate Start

About the Role

We are seeking a proactive and highly organised Office Administrator to join our dynamic team. This is an exciting opportunity to be part of a company making a real impact in sustainability and energy efficiency within the community. The ideal candidate will bring experience, enthusiasm, and a collaborative spirit to support daily operations and contribute to our growing success.

Key Responsibilities

Attendance Management: Maintain staff attendance records and generate detailed reports.

Office Supplies: Manage inventory and ordering of stationery and kitchen supplies.

Kiosk Management: Oversee day-to-day operations of kiosks.

Marketing Support: Assist with the creation of social media advertisements.

Brochure Development: Design and produce marketing brochures as needed.

Order Processing: Handle orders, credits, and claims efficiently.

Customer & Sales Support:

Respond to queries related to product availability, production timelines, and delivery status.

Work closely with the sales team to ensure exceptional customer service.

Customer Interaction: Provide professional, tactful support to a diverse range of customers, including those with disabilities or language barriers.

Lead Management: Manage incoming leads and assign them to appropriate team members.

Building Liaison: Coordinate with the building manager on office-related issues.

Office Support:

Assist colleagues with various administrative queries.

Maintain inventory of office equipment (e.g., laptops, mobiles).

IT Coordination: Liaise with IT for portal access, system functionality, and troubleshooting.

Reception Duties: Greet and assist visitors; manage front desk operations.

Document Handling: Distribute invoices, contracts, and other documents as required.

Agent Liaison: Serve as the main contact for in-house and field agents, addressing queries and support needs.

Skills & Qualifications

Minimum of 4 years in an administrative or office support role

Bachelor's degree in Business Administration or a related field

Excellent organizational and communication skills

Ability to multitask and meet deadlines effectively

Strong attention to detail and professionalism

Pleasant telephone manner and effective written communication

Proficient in Microsoft Office Suite and other office tools

Ability to work independently and collaboratively

Knowledge of finance or marketing processes is advantageous

Legal working rights in Australia are required

What We Offer

Competitive salary

Opportunities for professional development and career growth

A supportive and inclusive team environment

A meaningful role contributing to sustainability and energy efficiency in the community

To Apply:
Please submit your resume and a brief cover letter outlining your suitability for the role to [email protected]

We look forward to hearing from you!