About the Role

Make complex solvency risk decisions in respect of applications for builder eligibility and building projects for Home Building Compensation Insurance within the approved HBCF Eligibility Manual.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• 17.5% annual leave loading
• icare day – access to an extra day’s leave
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same; as a Senior Underwriter, HBCF underwriting you will:

• Assess builder’s Eligibility and Project Applications and make eligibility decisions in accordance with the approved Eligibility Manual, ensuring compliance with icare Delegations of Authority.
• Identify, monitor and make recommendations on key builder solvency risks to minimise the risk to the HBCF scheme.
• Effectively deliver and communicate eligibility decisions on builder’s Eligibility Applications and Project Applications and meet Service Level Standards.
• Serve as the primary point of contact for builder customer, responding inquires and guiding them through the underwriting review process.
• Develop, maintain and autonomously manage highly effective business relationships and direct engagements with builders, ensuring they understand underwriting requirements and underwriting processes.
• Proactively communicate underwriting decisions, offer guidance on document requirements, and provide support to enhance builder compliance
• Serve as a primary contact and respond to disputes and complaints with eligible builders to achieve outcomes that are in the best interest of the HBCF scheme.
• Collaborate with internal teams, such as Compliance, Privacy, Customer Advocacy, Complaints and customer service, to ensure complaints and disputes are fully resolved in a timely and satisfactory manner
• Respond to queries from external builders and authorised distributors (when applicable) and internal teams on builder’s Eligibility and Project Applications.
• Act as a subject matter expert in HBCF Underwriting and builder solvency risk management which is used to develop a thorough understanding of the scheme builder insolvency exposures.
• Maintain an effective and appropriate degree of involvement in the day-to-day Underwriting activities and interaction between internal and external parties.
• Participate in testing and validation activities of underwriting and pricing processes, tools and systems when required to streamline underwriting and ensure data accuracy and seamless workflow

Skills & Experience

• Relevant tertiary qualifications and equivalent experience in relevant fields of commercial credit risk analysis, combined with knowledge of either home warranty insurance, financial credit risk or the credit insurance industry.
• Minimum of 5 years continuous & current membership accreditation as a CA, CFA and/or CPA.
• Demonstrated experience in client relationship / account management roles, preferably within the insurance or financial services sectors.
• Minimum 5 years of recent and relevant senior experience in credit risk analysis, insolvency reconstruction or management accounting.
• Pre-Employment Checks

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted

• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.