Absolute Soul Secrets is a leading worldwide psychic network with 25 years experience, setting a high standard in the delivery of metaphysical services. It was founded by well known media personality and psychic astrologer Rose Smith in 2000. We are looking for a bright and dynamic telephone booking manager based on or near the Gold Coast, to work from home. This person will believe in the provision of psychic services with integrity and seek to make a positive difference in the world.

The role involves taking telephone bookings and processing payments for our team of phone psychics. We have a range of 5.5-7 hour shifts available across the week, including weekends. We will prioritise applicants who are regularly available for at least one weekend shift per week, as weekend coverage is a key operational need. We also foresee an increase in available work in the near future, if you're interested.

The successful applicant will be an independent contractor who has their own proprietary limited company (ACN). Payment is by hourly $ base rate plus commission, no ‘cold calling’ is required. Over the past 6 months some of our booking managers have achieved over $45 per hour on their shifts. The rate depends on your sales skills, empathy and the ability to match the right customer with the right psychic. We will train the successful applicant remotely via Skype and in person if possible. After 2 years you should be eligible to join our Profit Share Distribution Scheme where we distribute a proportion of our profits to all eligible contractors.

Key responsibilities include:

Provide OUTSTANDING customer service to our clients using our Credit Card service.

Process credit card payments promptly and accurately. You will be trained on our proprietary system.

Promote our psychic services.

Develop strong relationships with our psychics on your shift ensuring a welcoming and supportive environment.

Submit shift reports to our Administration department.

Promote additional products and services when required.

Efficient management of psychic bookings using our proprietary booking and payment system.

Essential Requirements:

As an independent contractor, you must have your own proprietary limited company.

Minimum 2 years’ experience within a customer service role handling a high volume of incoming calls.

Clear and attractive phone manner.

Experience utilising IVR/Computer Telephony Integration systems highly regarded.

Previous call centre experience also highly regarded.

Ability to work varying shifts, in particular Saturdays, weekdays and fill in shifts (weekends/weekdays).

Previous experience handling customer orders/enquiries/complaints.

Excellent computer skills, comfortable learning new systems and troubleshooting issues.

Demonstrated ability to show empathy and sincerity to both clients and psychics.

Ability to learn quickly the services and products our company offers.

Self-motivated and resourceful with the ability to identify and solve problems in a diplomatic fashion.

Have a home office including landline phone, reliable internet connection, laptop/desktop and back-up solutions.

Preferable:

An interest in metaphysics and making the world a better place.

Mature attitude.

Please forward your resume with contact details of referees with a cover letter stating your reasons for applying. It would be advantageous to craft a resume and cover letter to this position. Interviews will be conducted via Google Meet. This position closes Wednesday May 28, 2024.

Email your application including cover letter to: [email protected] or send via Seek.