About the Company:

Davidson is excited to partner with a renowned national organisation that is dedicated to making a positive impact. As a not-for-profit social enterprise, this organisation is committed to delivering exceptional service to its customers and their families. With a focus on giving back to the community, they excel in providing support, outstanding customer service, and enhancing the lives of those they serve.

About the Role:

• The team acts as the 'face' of the organisation, handling a diverse range of enquiries. A comprehensive 'support directory' is used to effectively manage incoming enquiries
• Engage with customers via phone, email, web chat, and more.
• Monday to Friday 7am to 5:30pm
• Navigate multiple technology systems and databases
• Understand and address the unique needs and concerns of families calling in.
• Provide initial guidance in selecting appropriate early learning options for families and book tours to commence their enrolment journey
• Offer detailed information about centre programs and facilities to help families make informed decisions.
• Be flexible in suggesting alternative centres or options if the preferred choice is unavailable.
• Highlight additional features or programs that could enhance the family's childcare experience.

About You:

• Blue Card Holder (or willing to obtain at your own expense).
• Excellent communicator with standout customer service skills.
• Quick rapport builder and proactive problem solver.
• Experience in omni-channel and sales/resolution environments.
• Available over the Christmas Period.
• Background in childcare, aged care, or service industries (desirable but not essential)
• High empathy, resilience, and multitasking skills.

Benefits:

• Be part of meaningful work that transforms lives.
• Enjoy a collaborative team atmosphere.
• Great pay: $32.33hr + Super.
• Work from Home is an option after training and metrics are met.
• Free onsite parking with coffee van and staff kitchen

Please apply with current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Taylah Gurney at [email protected], quoting reference JN -052025-40273. Want to know more about Davidson? Visit us at www.davidsonwp.com