Are you ready to help shape the future of frontline service delivery in one of Perth’s most forward-thinking local governments?

The City of Melville is launching MelSafe, a unified, 24/7 community safety service that brings together Community Safety Officers, Rangers, Parking Officers, and Support Staff under one connected banner. We are seeking a motivated and capable leader to oversee the newly formed MelSafe Operations Support team, which is responsible for supporting the day-to-day operations of our dispatch centre, customer management, technology platforms, and service delivery logistics.

As the Service Lead – MelSafe Operations Support, you’ll lead a high-performing team in delivering responsive, tech-enabled support for frontline officers while driving quality assurance, managing operational technology, and ensuring our systems and services are running smoothly around the clock.

This role is ideal for a motivated leader eager to expand their career while managing a diverse portfolio. You will play a key role in supporting operational teams, overseeing commercial contracts, managing over 30 parking precincts across the City, handling legal proceedings, and enhancing our customer journey.

Location: City of Melville Civic Centre

Salary: $98,166.48 - $112,266.80 pro-rata p.a. + 11.5% Super (with a 5% increase anticipated from 1 July 2025)

Employment Type: Permanent, Full Time

What’s in it for You?

Build and Diversify Your Managerial Experience – Take on a leadership role that balances team development, governance practices, operational support and customer service excellence.

Be Part of a Major Service Transformation – Play a central role in launching Melville’s new 24/7 community safety model and help shape the future of frontline services.

Lead with Purpose – Oversee a team that directly supports community safety outcomes through real-time response, technology, and service coordination.

Drive Technology and Service Innovation – Guide the use and improvement of key tools such as CCTV, mobile parking technology and dispatch systems.

Enjoy Stability and Work-Life Balance – Permanent, full-time, Monday to Friday role with access to generous leave and wellness benefits.

What You’ll Be Responsible For

Leading and mentoring the MelSafe Operations Support team, fostering a culture of service excellence and accountability.

Overseeing the dispatch workspace and ensuring efficient coordination of customer requests and internal workflows.

Managing and maintaining core operational technologies, including GPS, CCTV, infringement systems, and mobile parking platforms.

Supporting staff training and onboarding in systems and tools, and ensuring seamless integration across teams.

Handling escalated customer issues and driving continuous improvement in service outcomes.

Collaborating with internal teams to align service delivery, ensure compliance, and drive innovation.

Managing team budgets, supporting operational planning, and overseeing the City’s paid parking infrastructure.

What You’ll Need to Succeed

Current ‘C’ Class Driver’s Licence

Current National Police Clearance or willingness to obtain

Demonstrated experience in service delivery, operations support, or community safety environments

Capable of getting out of the office and trouble-shoot issues to with stakeholders as needed

Strong leadership and people management capabilities

Excellent communication and stakeholder engagement skills

Experience managing customer service systems and operational technologies

Strong understanding of governance, compliance, and quality assurance principles

Ability to analyse and improve processes in a dynamic environment

How to Apply

Apply online via the Apply button and provide a comprehensive resume and cover letter (no more than 2 pages) demonstrating fulfilment of essential requirements outlined in the Position Description attached.

Closing Date: Sunday, 25 May 2025, 11.59PM AWST.

For further information about this position, please contact Michael Emery, Head Community Safety on 08 9364 0621.

If you are interested in this exciting opportunity, we strongly advise you apply as soon as possible as the City reserves the right to close this advertisement before the closing date.

Why The City of Melville?

We are a welcoming and diverse community that enjoys a blend of retail and business precincts and an abundance of open spaces in a unique, natural landscape, along the shores of the beautiful Swan and Canning Rivers.

We are proud to be recognised as an Inclusive Employer 2024-2025 – a prestigious award that benchmarks workplace inclusion across various diversity areas. This recognition is the only one of its kind in Australia and highlights our commitment to fostering a workplace where diversity is celebrated, and inclusion thrives. In everything we do, we focus on our EPIC values of Excellence, Participation, Integrity and Caring and we aim to achieve an inclusive, vibrant, and sustainable future.

Why Belong?

Elevate your work experience with the City of Melville’s benefits!

Be part of an award-winning, Inclusive Employer recognised for creating diverse, accessible, and welcoming workspaces

Flexible working arrangements

Free Membership to our LeisureFit Centres

Free On-Site Parking

Never work on your Birthday again – by taking advantage of special Birthday leave*

6 Weeks Paid Parental Leave + 2 Weeks Return To Work Leave*

2 additional days of Annual Leave + Purchased Annual Leave options - take up to 10 weeks off per year*

Superannuation package co-contribution up to 15%*

Salary Packaging and Novated Leasing Options*

Structured and supportive professional development, and study assistance programs*

Access to Wellness and Employee Assistance Programs

An active social club to connect with colleagues and make lifelong friends

*Conditions apply. Please reach out for more information.

The City of Melville celebrates diversity, inclusion, and belonging. We welcome and strongly encourage applications from individuals of all backgrounds, including but not limited to Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, and people living with disabilities.

All candidates applying for a position where the use of ‘plant and machinery’ or driving a vehicle is an inherent requirement of the role and other ‘high risk’ facilities where public safety is at risk, will be required to pass a drug and alcohol test as part of a pre-employment medical.

We appreciate the interest from Recruitment Agencies in collaborating with us, however, at this time, the City of Melville is managing the recruitment process for this role. Please refrain from submitting candidate profiles to our team. Rest assured, should the need for external assistance arise in the future, we will not hesitate to reach out to recruitment agencies.