Do you thrive in a fast-paced environment and enjoy leading a team? Are you passionate about patient care and ensuring a positive customer experience? If so, we want to hear from you!

About us:

Marina Radiology is a privately owned, non-corporatised radiology provider, with 12 sites currently in operation across Victoria. We are seeking a motivated and experienced Call Centre Manager to lead our small team of Booking Clerks based out of our Berwick office. Shifts are 8am-4pm, 9am-5pm and 10-6pm Monday to Friday.

About the Role:

In this role, you will play a vital role in ensuring the smooth and efficient operation of our Call Centre. You will be responsible for supervising a team of call centre staff who handle patient inquiries, appointments, and bookings. Your key responsibilities will include:

Leading and motivating a team of call centre staff to achieve high levels of performance and customer satisfaction.

Coaching and mentoring team members on best practices for call handling, communication, and customer service.

Monitoring call quality and ensuring adherence to company policies and procedures.

Identifying and resolving patient concerns and issues promptly and efficiently.

Reporting on call centre performance metrics and identifying opportunities for improvement.

Maintaining a positive and productive work environment for the call centre team.

About You:

Proven experience managing a call centre or customer service team (preferably in a healthcare or regulated setting).

Strong people management skills: coaching, conflict resolution, motivation.

Ability to build team culture and lead by example.

Clear and professional communication and interpersonal skills, both written and verbal.

Ability to handle fast-paced environments and pivot as needed.

Demonstrated problem-solving skills.

Can foster a supportive, trusting environment

Experience in the healthcare industry (a plus).

A passion for patient care and delivering exceptional customer service.

We Offer:

discounts from a variety of retailers.

access to corporate travel rates.

Opportunity for professional development and growth.

Supportive and collaborative work environment.

To Apply:

Please submit your resume and cover letter outlining your suitability for the role via seek.

We are an equal opportunity employer and value diversity at our workplace.

Please note: Only shortlisted candidates will be contacted.