The Company

This retail powerhouse is redefining what it means to deliver a premium customer experience, with a footprint that spans a global reach. With a distinctive style and forward-thinking approach, this organisation combines innovation with a strong commitment to quality and service. Behind its success is a vibrant, high-energy culture where bold ideas are welcomed, and people are empowered to do their best work. If you're looking to join a business that’s growing fast and doing things differently, this could be your next big move.

The Leaders

Reporting to the Employee Relations & Wellbeing Manager, this role sits within a collaborative and high-performing mid-size HR team. The function is well-resourced and positioned for continued growth, with strong leadership and a shared focus on delivering impactful people outcomes. This is an exciting opportunity to work alongside experienced peers and progressive leadership in a team that values curiosity, capability, and continuous improvement.

The Opportunity

In this unique Employee Relations Advisor role, you will split your time between Employee Relations, driving well-being Initiatives and developing training programs. Partnering closely with retail leaders across Australia and New Zealand, you will support team development initiatives, guide performance and conduct conversations, and lead investigations where required. Your in-depth knowledge of relevant legislation and retail awards will be critical in driving consistent, fair, and effective people practices across the network.

Day to day your responsibilities will range between:

• Managing end-to-end employee relations matters including conduct, performance, and grievances, with the ability to navigate cases in a fast-paced retail environment where timely resolution is critical.
• Acting as the first point of contact for employee relations matters, including complaints, grievances, and investigations.
• Advising leaders and employees on performance management and disciplinary processes, including documentation and training.
• Interpreting and advising on Award provisions, ensuring compliance and clear communication across the business
• Championing health and well-being programs, including risk audits, mental health training, and WHS compliance.
• Partnering with stakeholders to drive continuous improvement across all aspects of the People function.
• Ensuring timely responses to employee queries and conducting regular store visits as required.
• Supporting the development and delivery of general people initiatives, policies, and training programs.

About You

Have you built hands-on employee relations experience in a retail or similar multi-site environment? This could be the opportunity you've been waiting for! Join a growing organisation where no two days are the same, and you will see your expertise and passion will make a real impact.

You’ll be confident navigating complex ER and performance matters, with sound knowledge of Australian and New Zealand legislation including relevant retail awards. Whether coaching leaders through challenging conversations or delivering training that lands, your clear, practical advice and strong communication skills will set you apart in this exciting role!

The Process

We are moving incredibly quickly on this interview process, so if you are interested in learning more, please apply immediately! Interviews with our client will commence as soon as possible.

For further information or a confidential discussion, please contact Emilia Rodriguez on 0497 938 177. We look forward to hearing from you!

Levyl encourage diverse, equitable and inclusive recruitment solutions and commit to respond to every applicant. We make selection and shortlist decisions based on your skills, experience, personal attributes, and motivators. Should you be successful for interview, we will tender you an interview accommodation checklist, so that you can let us know how we can support you to perform at your best