• Part time (30 hours/week) permanent opportunity
• Develop your customer service skills in a phone based role
• Hybrid working options once embedded in the role

Reach further with us!

The Service Access Team (SAT) is central to supporting service operations within Anglicare WA. The team provides a centralised, phone-based service for Anglicare WA services across Western Australia and through doing so supports our commitment to ensuring clients are able to access appropriate supports in ways that are integrated, response and person centred. As a Service Access Officer, you will use your knowledge of our services and programs to identify client need and connect our clients with appropriate services. You will undertake a screening process to determine eligibility for service and make warm referrals to internal and external services to assist clients with ongoing needs. You will also be responsible for overseeing client waitlists and making bookings for clients to access our programs.

This is a part time ongoing employment opportunity based in our East Perth location 4 days per week 8.30 - 4.30. Hybrid with working from home options once fully trained.

What you will bring

You are a passionate and talented individual who is driven to deliver quality services to our clients.

To be successful in this role you will have:

• Highly developed interpersonal skills with an ability to relate to a wide range of clients in need of assistance
• Ability to efficiently identify client need and screen for risk
• Ability to prioritise, plan work and maintain accurate records
• Well-developed computer skills (MS Word, MS Outlook, client management system)
• Ability to be flexible, demonstrate initiative and work effectively under pressure, using effective de-escalation techniques

The successful candidate must possess a current National Police Clearance valid within one year.

Impact and benefits

Sharing your knowledge, skills and experience, you will make an impact to the lives of families and communities across the state.

In return for your drive and commitment, we provide the support of an inclusive and welcoming community which places people at the heart of all the work we do and encourages broad thinking, curiosity, creativity and best practice.

Also:-

• Salary starting from $72,829 pro rata + 11.5% superannuation
• Salary packaging of up to $15,900 (which equates to circa $4K after tax) plus additional salary packaging of up to $2,650 for meal and entertainment expenses
• Life-balance friendly working conditions

Why join us?

At Anglicare WA we are all about people, placing people at the heart of our work. We are focused on strengths, believing in and amplifying the strength of people and communities. We are fiercely inclusive, making sure everyone can belong. As trusted partners we are curious and creative, always looking for new ways to do better. We are courageous and gutsy, tackling difficult issues, even when it’s hard.

But don't take our word for it! Here is what our people think:

• “Anglicare WA has a culture which celebrates people, the communities we work for and works in innovative ways with leadership who are connected with the work, everyone feels comfortable to be their unique selves here.”
• “Anglicare WA is really great at living and breathing our values everyday across the organisation, celebrating the diversity within our workforce, doing things differently, constantly trying to break down barriers for clients and families, making new employees feel welcome, great communication!”
• “Anglicare WA supports flexible working (incl WFH). As a single parent my leaders have always been approachable and understanding. I really appreciate being part of an organisation that respects my responsibilities as a parent.”

Apply Now!

To apply, please click on the apply button and follow the prompts attaching a current detailed resume and covering letter.

For further information please contact Karen Woodhouse, Senior Service Access Officer at [email protected].

We are seeking a suitably qualified and experienced candidate to commence immediately and reserve the right to withdraw this vacancy once the selection and appointment of a suitable candidate has been finalised.

Child Safe: Anglicare WA is committed to providing safe environments where children and young people feel valued, respected and are protected from abuse and harm.

Inclusive: We actively promote a working environment that values diversity and inclusion. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, people who identify as LGBTQ+ and people with a disability. If you have any support or access requirements, we encourage you to advise us at time of application.

Uluru Statement from the Heart: Anglicare WA supports the Uluru Statement from the Heart and is committed to walking alongside First Nations people in a movement of the Australian people for a better future.

Unsolicited applications from recruitment agencies will not be accepted.