Customer Service Representative

RecruitShop
Balwyn North, VIC
A$70,000 p/a + Super + Annual Performance Bonus
Call Centre & Customer Service → Customer Service - Customer Facing
Full-time
On-site

Posted 23 days ago


EARN $70,000 pa + Super + Annual Performance Bonus

Join a Reputable, National Transport Company Based in Balwyn

Perfect for Transport Professionals | Free Friday Lunches | Career Growth

What’s In It For You?

  • Career Development – Access Structured Training And Ongoing Professional Support To Help You Grow And Succeed
  • Dynamic Work Environment – Be Stimulated By A Wide Range Of Responsibilities And A Fast-Paced Daily Workflow
  • Team Culture – Join A Stable, Long-Standing Team That Values Collaboration, Professionalism, And Camaraderie
  • Prime Location – Work From A Convenient Balwyn Office, Close To Shops And Cafés, With Free Onsite Parking
  • Weekly Perks – Enjoy Complimentary Friday Lunches And A Vibrant, Social Workplace Culture
  • Attractive Compensation – Earn $70,000 Per Annum + Super + Annual Performance Bonus
  • Modern Facilities – Operate In A Newly Renovated, Well-Equipped Office Environment

About The Company

Our client is a leading provider of transport and freight services across Australia. With a strong focus on operational efficiency and client satisfaction, they are known for their professional team and outstanding logistics capabilities. Their Balwyn office is a hub of collaboration and reliability, where long-standing team members enjoy both stability and ongoing development.

About The Opportunity

This full-time, in-office role is designed for a customer-oriented professional with transport or logistics experience. You'll be an essential point of contact for clients and partners, delivering high-level service and coordination across multiple communication channels.

Reporting to the Operations Manager, your key responsibilities will include:

  • Troubleshooting and resolving delivery issues with a solution-first mindset
  • Maintaining accurate delivery data using Excel and Google Sheets
  • Liaising effectively with internal teams and external stakeholders
  • Managing customer and partner enquiries via phone and email
  • Preparing detailed freight quotes and pricing documentation
  • Coordinating delivery follow-ups and freight status updates

About You

To be successful in this role, you will bring:

  • Prior experience in the transport sector, or exposure through roles such as carrier liaison, broker, or despatch
  • High-level computer literacy, especially with Excel and Google Sheets
  • A team-oriented mindset and commitment to quality customer service
  • A proactive attitude and ability to thrive in a fast-paced environment
  • Accuracy in working with numbers and freight costings
  • Strong communication skills, both written and verbal

Apply today and take the next step in your transport career with a company that values its people and invests in their growth.


About RecruitShop

Melbourne, VIC, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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