Our participants, Our people, Our purpose

Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

A new role awaits

The National Disability and Insurance Agency (NDIA) is seeking candidates to fill the APS5 National Contact Centre (NCC) Program Support vacancy. This is a key role in supporting the growth of the NCC branch by planning, coordinating and facilitating recruitment activities, onboarding processes, positional movements and operational support for the NCC Branch.

Where you can add value

The National Contact Centre (NCC) is the main communication channel for people to contact the NDIA to make enquiries about the NDIS. The NCC responds to enquiries from participants, prospective participants, providers, government and private organisations and the general public.

Duties may include, but are not limited to:

• Co-ordinating recruitment projects and activities for the NCC Branch.
• Scheduling, tracking, recording and reporting on recruiting projects.
• Liaising and collaborating with hiring managers, P&C recruitment, P&C onboarding, org management, outsourced recruitment providers and other internal and external stakeholders.
• Monitoring and managing the NCC recruiting group mailbox, responding to enquiries within agreed SLA’s
• Maintaining NCC workforce and recruitment data, org charts, knowledge management and process documentation.
• Scheduling a high volume of meetings and interviews. Being point of contact for panel members and candidates.
• Providing subject matter expertise and advice on NCC recruitment processes, internal movements and other workforce management processes.
• Creating, maintaining and auditing Branch distribution lists
• Ordering and tracking ICT assets for the Branch.
• Collaborating with team members to achieve program, project and business outcomes.

Enough about us, let’s talk about you

This role sits in the NCC Strategy and Analytics team of the National Contact Centre Branch, part of the NDIA Service Delivery group.

Desirable skills and experience:

• Excellent written and verbal communication and interpersonal skills.
• Problem solving and decision making based on evidence and sound judgment.
• Ability to manage multiple tasks and meet deadlines.
• Collaborate with colleagues and stakeholders across different business areas, levels and functions.
• Ability to contribute to the development and implementation of programs.
• Ability to adapt to change and work in dynamic environments.
• Basic level competency in MS Excel, Word, Visio and Sharepoint.
• Intermediate level competency in MS Outlook to manage mailboxes and calendars and to schedule meetings.
• A high-level understanding of the objectives and operation of the NDIS.
• A high-level understanding of basic project management principles.
• High level knowledge of the organisational structure of the NCC and its operations and enabling functions.
• There are no specific qualifications required for this role.
• Experience working in a contact centre, recruiting or administrative roles is advantageous.

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance
• Access to ongoing professional development and learning

While this role is ideally performed from QLD - Robina, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close Monday 26 May 2025 at 11.30pm AEST

If you have any questions, please contact Cameron Walker on 0436 809 002 or email [email protected]

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact DFP Recruitment on 1300 138 337 [email protected].

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

There are certain roles within the National Disability Insurance that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.