Service Support Officer - Powering Local Area Marketing Across Australia!

About Our Partner:

We're proud to support a leading innovator in Local Area Marketing, connecting businesses with their communities through an extensive network of high-impact notice board displays in over 700 supermarkets nationwide. Reaching over 5 million shoppers weekly through unique digital and print options right at the heart of their local community, our client provides an unparalleled platform for customer conversion. Join their team and play a vital role in ensuring the smooth operation of this dynamic network!

The Opportunity:

As the Service Support Officer, you'll be the crucial link that ensures that the field operations run seamlessly and that merchandisers are empowered to deliver exceptional results for their clients. This pivotal role offers the chance to directly impact efficiency, quality, and ultimately, client satisfaction.

Your Key Responsibilities:

• Onboard new merchandisers with clear guidance, emphasizing their vital role in achieving client goals.
• Build strong relationships through proactive communication, regular updates, and monthly check-ins.
• Keep our field team motivated and informed with helpful tips and timely reminders.

• Meticulously monitor and compare board photos, proactively identifying and flagging any discrepancies before they impact clients.
• Provide clear and concise reports to management on board quality, merchandiser engagement, and team updates (onboarding/departures).

• Prepare and dispatch advertising materials (ads, holders, customer cards) accurately and efficiently.
• Maintain a well-organized stockroom, ensuring clear labelling and efficient storage in our Bentleigh East facility.
• Systematically wrap and organize holders and customer cards for easy distribution.
• Process and promptly fulfill orders to merchandisers and stores nationwide.

• Accurately manage ad installation schedules and prepare all necessary documentation.
• Maintain their CRM (HubSpot) with up-to-date information (HubSpot experience is a significant plus!).
• Proactively support overall business operations by anticipating daily needs and flexibly adapting to new tasks and priorities.

• Championing Merchandiser Success:
• Ensuring Uncompromising Quality:
• Driving Efficient Logistics:
• Streamlining Processes & Administration:

What You'll Bring:

• A Strong Work Ethic and Ownership: You take pride in your responsibilities and see tasks through to completion.
• Integrity and Reliability: You are honest, dependable, and thrive as a valued member of a close-knit team.
• Exceptional Communication Skills: You communicate clearly and confidently with diverse stakeholders, both verbally and in writing.
• Unwavering Attention to Detail: Precision is paramount in this role, ensuring accurate material dispatch and clear instructions.
• A Growth Mindset: You're a quick learner, receptive to direction, and proactive in seeking clarification when needed.
• Tech-Savviness: You're comfortable with spreadsheets and general computer applications.
• Practical Skills: A valid driver’s license and the ability to comfortably spend time on your feet (especially during print runs) are essential.
• Exceptional Organization: You can effectively manage multiple tasks, prioritize effectively, and implement efficient systems.
• Adaptability and Energy: You're an energetic and confident individual eager to make a meaningful contribution.

If the abovementioned information ticks all your boxes then do not delay is forwarding your resume!
We can't wait to see what you have to offer.

Placing Heads. Your job is our business!