Policy Support Officer, Grade 5/6 - Wollongong

An exciting opportunity exists to work in the NSW SES Policy Team assisting in the management and development of policy documents

• Work in a volunteer-based agency supporting communities of NSW
• Full time ongoing role
• Location: Wollongong Headquarters with flexible and hybrid working arrangements
• Salary: $97,027 - $107,059 + leave loading + super

About the opportunity

The role contributes to the facilitation of doctrine throughout the document management lifecycle. This includes, development, maintenance and currency reporting of doctrine, such as: policy, procedures and supporting documents. These documents are essential to NSW SES, enabling Members to understand their role to respond effectively to safeguard communities from the risks of floods, storms and tsunamis and meet compliance of relevant Government legislation and standards. The role engages with doctrine writers, owners and sponsors to facilitate accurate and contemporary doctrine, in accordance with the NSW SES Policy Framework that is relevant and accessible to all NSW SES Members.

About the NSW SES

Our Mission: NSW SES saving lives and creating safer communities.
Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well- trained in the wide variety of roles they perform.

With over 10,000 volunteers we are committed to protecting and supporting the diverse communities of NSW. Learn more here

About you

To be successful in this role you will:

• Demonstrate work experience and passion for the administration of Policy Lifecycle, including development, implementation and currency reporting.
• Have excellent communication skills and proficient in building and maintaining relationships with stakeholders to work collaboratively working across different areas of the Agency.
• Undertake independent research and apply critical thinking in analysing information and make recommendations
• Have strong attention to detail to ensure quality documents are delivered.

What we can offer you

• You will enjoy a 35-hour work week, with the potential for flexible work arrangements such as a nine-day fortnight or a four-day work week depending on the requirements of the role and operational needs
• You can enjoy a hybrid work environment, time in the office and time working from home.
• Attractive salary range of $97,027 - $107,059 plus 11.5% superannuation and leave loading.
• Our work is meaningful and rewarding. The SES?s mission is saving lives and creating safer communities, and you can be an important part of our work.
• We have attractive leave entitlements including parental, sick, flex and recreation leave.
• We care about our people. We have Mental Health & Wellbeing programs and services to support our people and operational and leadership training and development opportunities to develop our people. Some of these include:
• Fitness Passport
• LinkedIn Learning
• Member Assist Program for free confidential counselling support
• Flu vaccine program.

You Belong Here

• We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity.
• We want our people to reflect the diverse community we serve and are committed to creating an inclusive and flexible workplace. We want to know what this looks like for you so we can support your success at work.
• If you require reasonable adjustments, we are committed to supporting you throughout the recruitment processes and in the workplace. If you feel you may require an adjustment during the recruitment process, please contact [email protected] for confidential advice on options.

How to apply

Your application should include as separate attachments:

• the essential requirements;
• your experience related to the key accountabilities of the role;
• your interest in the role.

• A cover letter (maximum of two pages) briefly responding to:
• An up-to-date resume of no more than four pages detailing your skills and experience relevant to the role.

Targeted Questions

1. What experience do you have working with stakeholders to provide guidance on policy management processes to ensure quality documents are current, compliant, and delivered effectively?
2. Policy documents can be long and confusing. Please outline your experience where you?ve work with a stakeholder or document owner to influence a different approach to ensure documents meet the end-user needs.

Want to know more?
If you want to know more about this opportunity, please contact Heti Cruickshank, Manager Policy via email - [email protected]

The role description is available here.

Talent Pool

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months. Further information here

Applications close: Thursday, 22 May 2025 at 11:59pm.