Why Criterion?

Join a supportive, close-knit warehouse team at Criterion Industries!

At Criterion Industries, we know our success comes from the hard work and dedication of our people. We’re proud to offer a workplace where everyone is valued and supported. Join us to enjoy a great work environment, career development opportunities, and the chance to be part of a family-owned business committed to delivering quality products and exceptional service.

Criterion is a certified Great Place to Work

(Human Resources Director 2024, Great Place to Work May 2024–May 2025).

About the Company

Established in 1981, Criterion Industries is a leader in the manufacturing industry. We specialise in premium aluminium partitioning systems, sliding systems, doors, and hardware accessories that are known for their exceptional quality and design. As a family-owned business, we prioritise teamwork, innovation, and delivering outstanding customer experiences.

About the Role

We’re looking for a proactive and reliable Despatch Coordinator to join our warehouse team in Pinkenba, QLD. You’ll play a key role in supporting our despatch operations—ensuring goods are accurately picked, packed, and sent out on time, every time. From loading and unloading trucks to greeting trade customers at the counter, this is a hands-on role in a team that values precision, pace, and pride in their work.

Key Responsibilities

• Accurately pick, pack, and check off goods prior to dispatch to meet delivery standards.
• Load and unload trucks, participating in quality control checks to ensure orders are correct and complete.
• Keep the warehouse clean, safe, and organised to support a productive environment.
• Communicate with customers regarding delivery times and assist with trade sales counter pickups.
• Operate forklifts and warehouse equipment safely in line with operational guidelines.
• Coordinate with sales and production teams to resolve queries and ensure smooth dispatch.
• Maintain inventory of shipping materials and assist with stock control when required.
• Provide a high level of customer service by responding to phone and counter enquiries.
• Support the wider team and assist other departments to ensure delivery timeframes are met.

Skills and Experience

We’re looking for someone with:

• Minimum 2 years’ experience in a similar despatch or warehouse role.
• A current forklift license (preferred)
• Strong work ethic and a commitment to safety and accuracy.
• Physical fitness for manual handling tasks.
• Strong communication and teamwork skills.
• Experience with order picking, paperwork, and basic ERP systems (preferred)
• Previous stocktake experience (preferred).

Benefits

• We value our team and offer:
• Opportunities for growth and skill development.
• Competitive pay to recognise your contribution.
• Free uniforms to keep you looking sharp.
• Staff recognition programs to celebrate your achievements.
• Free on-site parking.
• Company-wide bonus scheme (eligibility after successful 6-month probation).

Ready to Join Us?

Be part of a family-owned company that values your contribution and offers the chance to grow in your career.

Apply now and start your journey with Criterion Industries!