The Company
Our client is a prestigious Australian luxury brand renowned for its exquisite handcrafted jewellery, featuring bold geometric designs and timeless elegance. Known for its innovative artistry, the brand is particularly celebrated for its iconic Cubism collection and bespoke creations.

The Role
As a Senior Fine Jewellery Client Advisor based in Crown your primary responsibility is to provide exceptional service and guidance to clients seeking exquisite jewellery pieces. You will build and nurture relationships with clients, understanding their preferences, needs, and desires to offer personalized recommendations. Additionally, you will be responsible for showcasing the company's offerings, presenting detailed product information, and ensuring a seamless purchasing experience. Maintaining a high level of professionalism, integrity, and confidentiality is essential as you handle valuable and precious items. Your goal is to exceed client expectations, fostering long-term loyalty and establishing the company as a trusted destination for fine jewellery.

Skills & Experience

• In-depth knowledge of gemstones, metals, jewellery design, and craftsmanship is essential. Understanding the characteristics, quality, and value of different pieces allows you to provide accurate and valuable advice to clients.
• Exceptional interpersonal and communication skills are crucial to building strong relationships with clients. Active listening, empathy, and the ability to understand and anticipate client needs are vital in delivering personalized service.
• A strong sales acumen, including the ability to upsell and cross-sell, is important. Negotiation skills can be beneficial for handling pricing discussions and closing sales effectively.
• Retail and CRM Systems Experience: Familiarity with retail point-of-sale systems and customer relationship management (CRM) software can streamline client interactions, order management, and provide insights for targeted marketing efforts.

Benefits
Working as a Senior Fine Jewellery Client Advisor for this renowned luxury jewellery company offers a range of benefits. Firstly, you have the opportunity to work with a discerning clientele who appreciate and seek out exceptional quality and craftsmanship. This enables you to build relationships with clients who share your passion for exquisite jewellery and appreciate your expertise. Additionally, being part of a prestigious brand allows you to showcase a wide range of stunning jewellery creations, presenting clients with a diverse selection to choose from. The company's commitment to excellence and reputation for luxury ensures that you are associated with a brand that is highly regarded in the industry, enhancing your professional reputation.

For More Information
For more information about this opportunity please apply via the link or contact Nadia Tribuzio on 0403557631 or email nadia@millerleith.com.au.

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