The aim of the Victims Assistance Program (VAP) is to assist victims by providing an accessible service where victims are listened to, informed, and empowered in their pathway to recovery.

The objectives of the VAP are to:

provide quality services that support the needs of victims so they can recover and thrive,

assist and advocate on behalf of victims navigating the criminal justice system to enable victims to be informed and empowered and,

establish and maintain collaborative working relationships with key stakeholders to support the delivery of seamless and accessible services to victims of crime.

Key responsibilities include:

Undertake intake assessments and provide varying levels of support to victims of crime with low, medium and/or high needs.

Identify, assess, and manage family violence risk.

Provide timely and culturally appropriate support and/or case management to victims. This is in accordance with best practice as well as the VAP practice manual and guidelines.

Manage and maintain a high-volume case load.

Provide ongoing advocacy, support, information, and referrals to victims of crime to ensure they are fully aware of justice processes and broader supports available.

Benefits:

5 weeks annual leave with 17.5% leave loading on 4 of the 5 weeks.

Generous salary sacrificing options.

50 hours or $500 pro rata (whichever occurs first) to contribute to relevant non mandatory and professional development training costs

Annual wage increases and professional development support.

Paid maternity/paternity leave and comprehensive health benefits.

Supportive work environment with regular supervision and debriefing sessions.

Selection Criteria:

To excel in this role, you will need:

A relevant qualification such as a Bachelor of Social Work, Behavioural Science or Diploma of Community Services with relevant 2 years’ experience.

Experience in implementing best practice approaches to engage victims, including those with multiple and complex needs, including experience in delivering a trauma informed policies and strength-based practices when working with victims.

Experience in providing flexible and responsive service delivery to victims with low, medium and/or high needs, including the use of appropriate assessment methods to determine level of risk, needs, intervention and engagement.

Highly developed communication, networking and interpersonal skills.

If you're committed to making a difference in the lives of those affected by family violence, apply now to join our dedicated team!

How to apply:

Visit our website, https://junction.org.au/careers/ to download the full application pack which outlines the application procedure.

Applications will only be accepted when sent to [email protected]

Your application must include:

Cover Letter

Resume

Statements addressing each of the selection criteria points (found in the application pack)

Submit your full application via email to [email protected]

For more information or queries, please contact Amarly McMahon, Team Manager - People & Culture on 6043 7400 or email [email protected]

Please note this position is full time, fixed term until 30 June 2026.

Junction Support Services is an equal opportunity employer committed to diversity and social inclusion. We welcome applications from culturally and linguistically diverse backgrounds, including those from Aboriginal and/or Torres Strait Islanders, people with lived experience of disability and people who identified as LGBTIQA+.