Welcome to St John of God Health Care
St John of God Health Care is one of the largest private providers of health care services in Australia, employing more than 16,000 employees (caregivers). We operate 26 hospitals and services comprising more than 3,300 hospital beds, including home nursing, disability services and social outreach programs.

As a Catholic, not-for-profit group, we invest all profits to the communities we serve by updating and expanding our facilities and technology; expanding existing services and developing and acquiring new services; and providing Social Outreach services to people experiencing disadvantage to improve health and wellbeing.

Your Role at St John of God Midland Hospital
In this role, you will be responsible for coordinating the provision of high-level clerical services to the Outpatient Department.

The Position

• Provide a reception service to meet the daily requirements for outpatient services.
• Create and maintain patient information in the Patient Administration System in a timely manner.
• Receive new referrals via the Central Referral Services SharePoint, fax, email, and hard copy and enter the information into the Patient Administration System (WebPAS), with high accuracy and have all referrals assessed by clinicians. This requires a high volume of data entry
• Monitor and manage the waitlists for all specialties and ensure patients are booked within timeframe of category and if unable to, that this is escalated to the HOD/Manager.
• Monitor and manage the Desk emails and ensure these are actioned in a prompt and timely manner.
• Ensure all appointments are correctly booked into WebPAS and patients are appropriately notified of their appointments.
• Receive all Outpatient-related telephone calls, evaluate and initiate any action required.
• Ensure all appointments are correctly booked, and patients are appropriately notified of their appointments and any costs involved.
• Update and maintain Genie database as required.
• Submit invoices to Private Health Funds as required.

Position Requirements
You will have experience in varied clerical duties and reception with a strong front line and customer focus, with proven strong verbal and written communication skills with the ability to be flexible and work as part of a team.

To succeed you will have experience in the use of varied computer software packages including Patient Administration systems and MS Office products including Word, Outlook and Excel with Accurate data processing/keyboard skills. You will also demonstrate initiative and be able to organise and prioritise clerical tasks with minimal supervision.

Previous experience with billing including the use of Genie, private health funds and eftpos would be highly desirable.

Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

• Salary: $66,608 to $71,901 per annum, plus 11.5% superannuation
• A Permanent full-time position (up to 76 hours)
• Discounts on hospital services & private health insurance
• Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options
• Free on-site parking
• Access to fitness and wellbeing benefits through Fitness Passport
• Innovative Professional Development opportunities
• A welcoming and supportive culture
• A healthy work-life balance through flexible work options, additional purchased leave & well-being programs

All applicants are asked to submit a covering letter (of no more than two (2) pages) demonstrating how you meet the above position requirements

Applications will be reviewed throughout the advertising period and interviews conducted regularly - so apply today!

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds. Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being. Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.

For enquiries contact Chloe Wenzel, Outpatient Team Leader on (08) 9462 4032.

Closing Date: 20/05/2025