Member Services Officer

Location: Turner, Canberra City, ACT

Full-time (38 hours/week) - Hybrid (In-Office 3 Days Weekly, Remote Flexibility)

$54,000 - $60,000 p.a. + super + Public Benevolent Institution (PBI) salary sacrifice benefit of up to $15,900 per annum

Reporting to: Member Services Team Leader

The Member Services Officer will serve as the initial point of contact for both current and potential members within a not-for-profit organisation. In this vital role, you'll support membership and credentialing, maintain the member database, and assist with various administrative tasks. You'll drive member engagement, retention, and deliver excellent service across all communication channels.

Key Responsibilities:

• Manage inbound/outbound member communications via phone, email, and online platforms.
• Oversee the full membership lifecycle: communications, renewals, database updates, and payment processing.
• Ensure database accuracy and suggest process improvements.
• Address membership inquiries and escalate issues as needed.
• Monitor website/database performance and report anomalies.
• Guide members through credentialing and re-credentialing.
• Assist with member materials, recruitment, and retention strategies.
• Generate membership and service reports for management.
• Provide administrative support, including event coordination.

What We're Looking For:

Essential:

• High attention to detail and accuracy.
• Exceptional communication, customer service, organisational, and time-management skills, including record-keeping and efficient phone and email correspondence management.
• Ability to work independently and in teams.
• Skilled in data interpretation and reporting.
• Experience with databases and computer programs.

Desirable:

• Experience in not-for-profit/member organisations.
• Proficient in data entry and analysis.
• Familiarity with iMIS Enterprise Management System; Certified iMIS User.
• Knowledge of privacy and data breach laws (or willingness to learn).
• Event coordination experience.

What's On Offer:

• Competitive salary + 11% superannuation
• Up to $15,900 tax-free income via PBI salary packaging
• Supportive, values-driven environment

How to Apply:
Send your resume to [email protected]