Our organisation

We exist to deliver reliable, high-quality water, wastewater and waste recovery services to ensure the economy and liveability of the central Gippsland region.

We are focused on:

Maintaining affordable quality water and wastewater services for our customers

Our sustainable future and future of the region

Continuing to strengthen the important role we play in our local communities

There are many benefits in working for us, we offer:

Competitive salary

Ongoing training and development opportunities

Work variety

A positive environment

Work/life balance, with the opportunity to negotiate flexible working arrangements

We focus on building the capability and culture of our people into a more highly skilled, professional, customer focused and efficient organisation.

We do truly meaningful work within a supportive and inclusive culture that encourages you to make the most of your talents.

The role

The Customer Care Representative proactively engages with some of our most vulnerable customers to provide them with support and guidance utilising our assistance options with the objective of ensuring a high level of customer service. The Customer Care Representative will also help achieve a balance between customer care and effective debt management. Functions performed by the Customer Care Representative adhere to regulatory guidelines, industry standards and Gippsland Water policies and procedures.

What you’ll bring

Experience in resolving a range of complex customer queries in an empathetic manner.

Experience in negotiating successful outcomes for vulnerable customers and customers experiencing financial difficulties.

Advanced analytical skills.

Well-developed written and verbal communication skills including strong computer literacy skills.

Freedom

We offer a variety of flexible arrangements to suit our employees varied needs and the business, including purchased leave, varied start and finish times, working from alternative locations and accrued days off. We understand that Gippsland Water and our customers benefit from enabling our employees to achieve balance in work and life.

How to apply

For enquiries relating to this position please contact Tracy Stewart on phone 03 5177 4600.

We will be viewing applications as they are received.

Before applying for the position applicants should read the position description and included selection criteria. All applicants need to provide a statement addressing all selection criteria along with a copy of your current resume to be considered for this position.

Please note that if you do not fully address the selection criteria you may be excluded from being shortlisted for further progression in the recruitment process.

Shortlisted applicants may be required to undertake a National Police Check.

Further information: A position description and instructions on how to apply can be obtained from our website www.gippswater.com.au/careers or by contacting Recruitment on 03 5177 4709.