About the role

This part time Customer Service Officer role is a fantastic opportunity to join the City of Port Lincoln. Offering 25 hours per week you will support the Nautilus Arts Centre (NAC) operations including gallery shop sales, artist and customer relations, exhibition curation, event coordination, box office ticket sales, facility enquiries, bookings and volunteer coordination.

What you'll be doing

Customer Service – Telephone, Counter and Electronic

Cash Handling and Receipting, including end of day reconciliation

Gallery shop and box office ticketing sales

Assist with gallery shop layout and displays and exhibition curation

Administration of gallery shop artist payments

Coordination of volunteer roster for performances

Assist with promotion and marketing including social media and website administration

Assistance with event management such as the Port Lincoln Art Prize and exhibition openings

Maintenance of bar stock, inclusive of stocktake

Box office, Front of House and Fire Warden responsibilities during performances

General Administration, including daily operational tasks as above

Community and Public liaison

Flexibility to work nights, Public Holidays and Sundays when an event is occurring (e.g. performances, markets, exhibition openings)

Manual handling is a part of this role through set up and pack down of exhibitions and functions including some post-hire cleaning

Reporting of incidents, near miss, injuries, property damage and identified hazards

Take reasonable care to protect their own safety and the health and safety of others

Follow reasonable instruction on health and safety and injury management

Actively participate in training and WHS programs as required

What we're looking for

Demonstrated Experience in Cash Handling

Demonstrated Experience in Customer Service

Proficient IT Skills

Responsible Service of Alcohol (or willingness to obtain)

Ability to work as part of a team

Ability to follow procedures / instructions

The ability to communicate effectively with a broad range of people

Highly regarded but not essential Qualifications, Experience, Knowledge & Skills

Demonstrated knowledge of the Arts Industry

Demonstrated Experience in Office Administration

Demonstrated Experience in Similar Position or Industry

Use of online booking procedures

Use of Mailchimp, WordPress, Facebook and Instagram for marketing and advertising purposes

Knowledge of venue hire procedures and processes

Merchandising/Display design (Gallery shop)

Key performance indicators

Exceptional customer service is provided

Cash handling and end of day reconciliations undertaken accurately

Events, performances and exhibitions set up and completed in a timely manner

NAC social media platforms and website kept up to date

Identified WHS responsibilities are being undertaken within required times

If this role sounds like you, please DO NOT APPLY VIA SEEK. Please apply via Council’s Recruitment Portal at https://plcc.bamboohr.com/careers/71. We will get in touch if you are shortlisted for this opportunity.

Utilising the information package as a guide, your application should include, a cover letter addressing the key criteria of the role and your most recent resume including details of at least two business referees.

Applications close 5:00pm, Tuesday 3rd June 2025

If you would like to learn more, please reach out to Helena Jones, Manager Community Culture & Recreation at [email protected] or telephone 08 8621 2300.