About us

At Assured Home Care, we’re committed to empowering people with disabilities to live their best lives.

As a registered NDIS provider, we specialise in delivering high-quality, person-centred support to individuals living with disability, mental health challenges, or complex needs. Our team is passionate, purpose-driven, and committed to empowering participants to build the skills and confidence they need to thrive in their communities.

We work across a diverse range of clients and are deeply committed to inclusion, cultural safety, and tailored service delivery that reflects the unique needs and goals of each participant.

About the role

The Support Coordinator will be responsible for assisting NDIS participants with complex needs to build personal capacity to make decisions and choices about the implementation of all supports in their NDIS plan. The role also focuses on assisting the participant to connect with NDIS and other supports, negotiate solutions with multiple stakeholders and build capacity and resilience. This includes:

• Reviewing participants' NDIS plans and ensure appropriate supports and services are implemented.
• Building capacity for participants who are experiencing multiple complex barriers and assist them towards achieving their planned goals.
• Coordinating supports for participants and liaising extensively with NDIA planners and a range of allied health and community based services.
• Enhancing participants’ capacity to coordinate their own supports, including provision of information, referrals and engaging with informal/personal support networks and community based support options.
• Providing casework to participants including assessment, care planning, intervention and referral.

To be successful in the role you will have:

• A minimum of diploma level qualification in Social Work, Community Services, Disability, or similar
• Detailed working knowledge of the NDIS.
• Experience in the delivery of case management and coordination of client services.
• Ability to interpret NDIS plans and recommend service options within the guidelines of the plan and budget
• Demonstrated skill in establishing empowering and supportive partnerships with clients and their families with complex needs.
• Current NDIS Worker Screening Check
• A current full driver's licence (essential)