About the opportunity

As Australia’s AML/CTF regulator and financial intelligence unit, AUSTRAC is responsible for detecting, deterring and disrupting criminal exploitation of the Australian financial system, to protect the Australian community from serious and organised crime.

AUSTRAC’s unique value is our dual, interconnected regulation and intelligence functions, and our collaboration with industry and government partners in working towards the vision of a financial system free from criminal abuse. AUSTRAC’s regulation hardens the financial sector against criminal exploitation, while our intelligence provides crucial information to national security and law enforcement partners.

The Administrative Support Officer will provide one-on-one assistance to other staff in a range of administrative and support tasks. Responsibilities include retrieving information from internal databases and systems, conducting general research, note-taking and collaborating with colleagues requiring administrative help. The ideal candidate will demonstrate emotional intelligence, patience, and a proactive approach to supporting individual and team needs.

What are we looking for

While we are looking for these capabilities, we consider transferrable skills and encourage applicants who embody AUSTRAC's culture and values to apply.

Relate and Network - Establishes rapport and deals sensitively, courteously and equitably with clients and stakeholders, and liaise and respond to routine enquiries with team members and clients.

Plan and Organise - Demonstrates ability to organise work, set priorities and monitor work flow to achieve workplace goals within set timeframes.

Communicate Effectively - Communicates clearly, concisely and unambiguously, listens attentively and asks appropriate questions, and ensures communication is appropriate to ensure audience understanding.

Technology - Committed to using technology effectively, efficiently and lawfully, and understands information, communication and document control policies and systems, and security protocols.

Key Duties

The Administrative Support Officer, under routine direction will assist in:

Accessing, retrieving and summarising information from internal databases and systems.

Providing one-on-one support with reading a range of documents, including legislation, policies, and other written material.

Taking detailed and accurate notes during meetings held internally and externally.

Providing assistance at on-site compliance assessments which may require occasional travel.

Maintaining accurate record keeping tasks such as filing of documents for team use.

Assist in organising administrative tasks to ensure outcomes are achieved.

Collaborate with team members and contribute to a supportive and inclusive workplace culture.

Eligibility

To be eligible for this role you:

Must be an Australian citizen at the time you apply.

Will need to undertake AUSTRAC’s pre-engagement checks.

Will need to obtain and maintain an ongoing Baseline Clearance

Affirmative Measures

This vacancy is also being advertised under Affirmative Measures, to apply under Affirmative Measures you must be an Aboriginal and/or Torres Strait Islander person. For more information, please visit the APSC Guide for Aboriginal and Torres Strait Islander applicants.

To be eligible to apply under Affirmative Measures provisions:

Must be of Aboriginal or Torres Strait Islander descent and/or identify as Aboriginal or Torres Strait Islander.

Provide evidence that you are an Aboriginal and/or Torres Strait Islander person.

*Please indicate in your application if you are applying under Affirmative Measures, by ticking the relevant box in the application form.

Why AUSTRAC?

Flexible, hybrid work environment: We are committed to providing flexibility in working arrangements to recognise the importance of balancing work commitments with family, caring and other personal commitments of employees outside of work. AUSTRAC currently operates under a hybrid work arrangement.

Diversity and Inclusion: Our core values of diversity, inclusion, and integrity drive everything we do. We actively encourage applications from Indigenous Australians, people with disabilities, LGBTQIA+ individuals, people with diverse linguistic and cultural backgrounds, and those of mature age. We recognise that united behaviours and mindsets will support our agency today and guide us into the future.

Employer of Choice: We have a strong reputation as an Employer of Choice, renowned for our exceptional work culture and outstanding employee census results which highlight our dedication to creating a positive and engaging environment.

Closing Date

Applications close at 11:30 pm on 18 May 2025

For enquiries, please contact: [email protected]