We're seeking a passionate and skilled Application Support Engineer to join a highly collaborative, supportive & multi-talented Integration Technical Support team.

Tackle challenging Integration issues, champion customer success, and play a key role in shaping the future of Cloud! Up for the challenge? Read on!

This role will be pivotal in ensuring seamless connectivity and optimal performance for a cutting-edge global cloud platform. The successful candidate will act as a crucial liaison between customers and internal development teams, resolving complex integration issues and providing expert technical guidance.

Job Title: Technical Support Engineer

What your exciting days will look like:

• Own & resolve complex integration escalations for customers.
• Advocate for customers, providing expert guidance & solutions.
• Analyze & troubleshoot platform issues with finesse.
• Drive knowledge sharing & process improvements within the team.
• Collaborate seamlessly with customers & internal teams.
• Craft clear documentation to empower users and boost efficiency.
• Continuous learning of our product suite as it continues to grow so you can best understand & support how customers use the platform.

What skills you'll bring to the table:

• Junior to mid-level experience working in a similar customer facing Technical support/Application support/Software support role
• Good JavaScript experience (ability to read/understand JS code for troubleshooting)
• Knowledgeable with LDAP/Active Directory, SSO or other authentication systems (Azure AD, Okta, SAML, SiteMinder etc.)
• Good knowledge in Web Services (soap, rest)
• Familiarity with Email Infrastructure (Exchange, Office 365, Postfix) and/or knowledgeable with Networking infrastructure
• Familiarity with relational databases & using Linux/Unix OR Microsoft Server
• Experience with bi-directional, automated integration between 2 systems
• Must be a clear communicator with excellent customer support skills
• Strong problem-solver with a knack for troubleshooting complex technical issues

Nice to Haves (not required):

• Exposure with 3rd party integrations
• Monitoring/Logging tools: Splunk, ELK
• Familiarity in Data Extraction technologies (JDBC, ODBC etc.)
• Strong knowledge on OAuth and OIDC.
• Experience providing SaaS / PaaS support.

What awaits you:

Look forward to an exciting & innovative Tech culture, state of the art facilities, very supportive environment, strong growth trajectory, flexible WFH/Hybrid setup & the opportunity for perm conversion.

* Candidates must have full working rights in AU

What's Next?

APPLY below or email [email protected] and we'll be in touch with you asap!

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