About Ezy Projects
Established in 2015, Ezy Projects has grown into a trusted leader in building and insurance repairs, proudly servicing New South Wales and Queensland. We work with some of Australia’s largest insurers and loss adjustors, helping homeowners, property managers and businesses navigate the repair process with ease and confidence.

When you join Ezy Projects, you become part of a supportive, fast-paced team that prides itself on professionalism, care, and making a real difference when it matters most.

About the role
We’re looking for an experienced Claims Coordinator to join our Brisbane office, supporting insurance related residential, commercial and strata building works. This is a fast-paced, people focused role where you’ll be the steady hand guiding clients through the claims process with clarity, care and confidence.

As a key point of contact, you’ll manage inbound calls and enquires, update internal systems and client portals, and ensure all stakeholders are informed at every stage. Your reliability, calm approach under pressure and strong organisational skills will help projects move forward smoothly, ensuring clients feel supported every step of the way.

Working onsite in Brisbane, you’ll join a family-friendly, supportive team that believes career growth should be nurtured, not left to chance. At Ezy Projects, we invest in our people, offering genuine opportunities to learn, develop, and build a career you’re proud of.

Key Role Responsibilities Include:

Managing inbound calls and email enquiries from clients, contractors, and stakeholders.

Conducting triage phone calls with customers to understand and assess claim needs.

Maintaining proactive communication updates to clients, brokers, contractors, and internal teams.

Keeping claims and client portals updated to meet service KPIs and deadlines.

Coordinating support activities such as make-safes, subcontractor onboarding, and WIP meetings.

Skills

To be successful in this role you will have to:

Good understating of the MS Suite of Products including basic Excel

Ability to manage deadlines and competing priorities

Excellent verbal and written communication

Self-motivated, reliable, and trustworthy with a strong work ethic

Team player who can also work autonomously

Ability to problem-solve issues

Sound knowledge of WHS requirements and standards

Experience

1 year of industry experience (desirable)

Previous experience in a customer service environment

Insurance background (desirable)

Previous experience in a customer service environment

Ability to read and write in English and the ability to give and receive instruction

Ability to pass required background checks as well as per-employment drug and alcohol screening

Job Inclusions & Benefits

Friendly working environment with a great team

Laptop, phone and tools to assist in the performance of your role

Opportunity for career / job role progression within the company

4 Weeks paid annual leave.

Personal / carers and other leave as legislated

Company assistance with costs for any training/courses that leads to further personal learning and development (including CPD) that will be of mutual benefit to both parties

You must currently be in Australia and have eligible working rights.

As a crucial part of our recruitment process, we require all suitable applicants to undergo background checks which include reference and criminal record checks.