Join our dynamic Claims team, focusing on Vehicle and Leisure claims. This role is central to Youi’s reputation and relationships, and is crucial in end to end service delivery of claims when our customers need us the most. By being the point of contact for clients and all service providers, you'll utilise your exceptional problem-solving and communication skills to ensure your Youi clients have a positive and memorable claims experience.

About the role

• Onsite and full time, working Monday-Friday
• No insurance experience needed as full training provided with guaranteed base salary
• Managing your own portfolio of claims
• Helping our customers in their time of need by processing their claims from start to finish
• Problem solving daily to reach outcomes that work for both our clients and Youi
• Be a direct point of contact for customers, service providers and assessors to ensure the smooth processing of each claim

About you

• Exceptional oral and written communication skills
• Effectively present and articulate information
• Experience in administration, with high attention to detail
• Skilled at multitasking and thriving in high-pressure environments
• Strong problem-solving skills and sound decision-making capabilities
• Familiarity with case or portfolio management is a plus

Don't tick every box? No worries!

We understand that many skills are transferable, so even if you don't tick all the boxes, we encourage you to apply.

About Youi

One of the main differences we have over our competition is our awesome customer service. And that comes down to the kind of people we employ. Our Claims team thrives on challenges, celebrates successes, and values collaboration. We value individuals who are passionate about customer satisfaction, enjoy finding creative solutions, and want to be part of a supportive and engaging team.

Perks and benefits

• Great work/life balance with set start/finish times
• 22 days annual leave, plus volunteer leave, and yearly salary reviews
• Career progression opportunities – we believe in promoting from within
• Paid induction training and ongoing career development
• An awesome work culture that encourages creativity and celebrates diversity
• Ideally located surrounded by numerous eatery and retail options
• Free skin checks, flu jabs, and wealth mastery sessions
• Discounted insurance products
• Discounted gym memberships through Fitness Passport
• Onsite barber, brow bar, mobile mechanic and car detailing
• End of trip facilities
• Casual dress code

Are you ready?

If yes, we are keen to hear from you. Apply now to start a career that celebrates you and join our mission to revolutionise the insurance industry by putting the customer first.